Defy not taking accountability - Brand new fridge with issues within 1st 3 years

I have a Defy fridge that I bought from Makro on the 23 Jan 2018 and this is coming to the end of the warranty period in Jan 2021... I have the fridge for less than 3 years and i have had techinicials here on 4 occasions so far with issues on the fridge .....

Amongst the issues I have experienced is that on 2 occasions the technicians have been here as I can hear the fan frantically running from my bedroom which is about 6-7 feet away from the kitchen and its Asif I am standing next to the fridge .The door alarm light has previously not functioned , as is the same issue I have at the moment and this leads to the fridge compartment being warmer than it should and writing of the food in the fridge ..

This is unacceptable for a brand new unit that was purchased , not second hand at a cost of R15 499 …. The inconvenience of having to make time for a technician to come out . Having people on my property during Covid an exposing my family as well.

Given the issues above I know that I am bound to have issues post the warranty and I am not willing to accept that risk , this is a brand new fridge I bought and paid 15 499 for and I should not have been experiencing these issues within the 1st 3 years of this products lifespan …

Today I called to follow up on the reference above and I was told that I have to apparently get a new unit from Makro , which is where I started the process and was told by Makro that I have to speak to you directly , as was stated in the call when I phoned aswell ….I apparently refused for the technician to fix the problem. I was told the last service request will kick off a process within Defy to submit a request to management to replace the unit …. Now I phone back and I am told that I have to speak to Makro again .I phoned Makro and was referred to you … I am not phoning Makro again … someone get intouch with Makro and sort this out ….

Also , let me understand … If I buy a brand new fridge and have it for less than 3 years , is it my responsibility to just accept that there are issues with the fridge and have Defy come out and fix them as they occur until the warranty is over and now I am responsible for something that I bought new with issues ….. where is the quality that I paid the R15 000 for ???? You came to my house already to try and fix the problem and its still a problem , so we continue replacing a fan ?????

Fridge details per slip :*** Defy F790 698L SXS Fridge/freezer MTLC Model :G107721NE Part : *** Bar code on side of fridge : *** Previous reference numbers : *** … *** …*** .. 423859