Defy not living up to the name

Item: Defy Appliances
Rating: 1
Author: Sisanda M

I bought a washing machine at Game October 2024. Last year 2025 the machine refuses to dry the laundry. It does not spin fully sometime it does not spin at all. I have only had this machine for 1 full year. Yet I trust the brand so much

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Replies (1)

Defy Appliances's replyOfficial

26 Jan 2026, 11:25

Good day, Sisanda

We apologise for the inconvenience you have experienced and the lack of prompt action to address the problem.

This is not the level of service we aim to provide, and we are committed to rectifying the situation to your satisfaction.

The service team will be in touch.

Warm Regards,

Defy Customer Care

Defy Appliances's reply26 Jan 2026, 11:25

Official

Good day, Sisanda

We apologise for the inconvenience you have experienced and the lack of prompt action to address the problem.

This is not the level of service we aim to provide, and we are committed to rectifying the situation to your satisfaction.

The service team will be in touch.

Warm Regards,

Defy Customer Care