DB
Dean B
1 reviews | Active since Oct 2023
23 Oct 2023, 13:47
Defy not helpful, stuck with a garbage product
Defy Gas stove, faulty out the box, didnt even get to installation, they require COC before any resolve. DEFY dont answer they phones, and dont respond to emails. Absolutely useless customer service
Helpful (0)
Replies (9)0
Replies (9)
Defy Appliances's replyOfficial
24 Oct 2023, 11:40Good day Dean,
We apologise for the inconvenience caused.
COC is required for electrical or gas connections.
Our team is active on WhatsApp if you require further info or inquiry-we have sent it to your private message.
We have received your query and all the necessary details you have provided. We assure you that we will take the necessary actions to address your concern as soon as possible.
Warm Regards, Customer Care Team Defy Appliances (Pty) Ltd
We apologise for the inconvenience caused.
COC is required for electrical or gas connections.
Our team is active on WhatsApp if you require further info or inquiry-we have sent it to your private message.
We have received your query and all the necessary details you have provided. We assure you that we will take the necessary actions to address your concern as soon as possible.
Warm Regards, Customer Care Team Defy Appliances (Pty) Ltd
Defy Appliances's reply24 Oct 2023, 11:40
Official
Good day Dean,
We apologise for the inconvenience caused.
COC is required for electrical or gas connections.
Our team is active on WhatsApp if you require further info or inquiry-we have sent it to your private message.
We have received your query and all the necessary details you have provided. We assure you that we will take the necessary actions to address your concern as soon as possible.
Warm Regards, Customer Care Team Defy Appliances (Pty) Ltd
We apologise for the inconvenience caused.
COC is required for electrical or gas connections.
Our team is active on WhatsApp if you require further info or inquiry-we have sent it to your private message.
We have received your query and all the necessary details you have provided. We assure you that we will take the necessary actions to address your concern as soon as possible.
Warm Regards, Customer Care Team Defy Appliances (Pty) Ltd
DB
Dean B's updateReviewer Update
24 Oct 2023, 12:25I have letter from GAS o holics company after inspection, stating in accordance to the South African National Standards, the stove is not an installation and does not require an installation COC. The unit is faulty, from the box. Please assist.
DB
Dean B's update24 Oct 2023, 12:25
Reviewer Update
I have letter from GAS o holics company after inspection, stating in accordance to the South African National Standards, the stove is not an installation and does not require an installation COC. The unit is faulty, from the box. Please assist.
DB
Dean B's updateReviewer Update
24 Oct 2023, 12:25Nobody responds to watsapp
DB
Dean B's update24 Oct 2023, 12:25
Reviewer Update
Nobody responds to watsapp
Defy Appliances's replyOfficial
24 Oct 2023, 12:35Hi Dean,
All details were noted and escalated for assistance on this issue.
Please be assured that communication will be made for resolution.
Kind regards,
Customer Care Team Defy Appliances (Pty) Ltd
All details were noted and escalated for assistance on this issue.
Please be assured that communication will be made for resolution.
Kind regards,
Customer Care Team Defy Appliances (Pty) Ltd
Defy Appliances's reply24 Oct 2023, 12:35
Official
Hi Dean,
All details were noted and escalated for assistance on this issue.
Please be assured that communication will be made for resolution.
Kind regards,
Customer Care Team Defy Appliances (Pty) Ltd
All details were noted and escalated for assistance on this issue.
Please be assured that communication will be made for resolution.
Kind regards,
Customer Care Team Defy Appliances (Pty) Ltd
DB
Dean B's updateReviewer Update
06 Nov 2023, 12:44Hi
I am still waiting for you guys to resolve this issue, that is yours.
I am still waiting for you guys to resolve this issue, that is yours.
DB
Dean B's update06 Nov 2023, 12:44
Reviewer Update
Hi
I am still waiting for you guys to resolve this issue, that is yours.
I am still waiting for you guys to resolve this issue, that is yours.
Defy Appliances's replyOfficial
06 Nov 2023, 13:02Hi Dean,
The service team did contact and advise on the issue.
You were advised of the COC requirement as no installation attempt had been done and you notified that you will repair the unit on your own, furthermore you were advised that this action will void warranty.
Kind regards,
Customer Care Team Defy Appliances (Pty) Ltd
The service team did contact and advise on the issue.
You were advised of the COC requirement as no installation attempt had been done and you notified that you will repair the unit on your own, furthermore you were advised that this action will void warranty.
Kind regards,
Customer Care Team Defy Appliances (Pty) Ltd
Defy Appliances's reply06 Nov 2023, 13:02
Official
Hi Dean,
The service team did contact and advise on the issue.
You were advised of the COC requirement as no installation attempt had been done and you notified that you will repair the unit on your own, furthermore you were advised that this action will void warranty.
Kind regards,
Customer Care Team Defy Appliances (Pty) Ltd
The service team did contact and advise on the issue.
You were advised of the COC requirement as no installation attempt had been done and you notified that you will repair the unit on your own, furthermore you were advised that this action will void warranty.
Kind regards,
Customer Care Team Defy Appliances (Pty) Ltd
DB
Dean B's updateReviewer Update
06 Nov 2023, 13:44They contacted me weeks ago before your customer service turned out to be shocking at best.
I have had this conversation, i don't need a COC. it was faulty out the box.
Why must i get an installation on a product that is defective before installation.
Gas installer did come out, nothing warranted a COC.
I have had this conversation, i don't need a COC. it was faulty out the box.
Why must i get an installation on a product that is defective before installation.
Gas installer did come out, nothing warranted a COC.
DB
Dean B's update06 Nov 2023, 13:44
Reviewer Update
They contacted me weeks ago before your customer service turned out to be shocking at best.
I have had this conversation, i don't need a COC. it was faulty out the box.
Why must i get an installation on a product that is defective before installation.
Gas installer did come out, nothing warranted a COC.
I have had this conversation, i don't need a COC. it was faulty out the box.
Why must i get an installation on a product that is defective before installation.
Gas installer did come out, nothing warranted a COC.
Defy Appliances's replyOfficial
06 Nov 2023, 15:19Hi Dean,
The team has made contact again, unfortunately no gas installer was approached regarding your case and we still need the COC.
We apologise that this outcome is not to your satisfaction.
Please don't hesitate to reach out if you require further info.
Kind regards,
Customer Care Team Defy Appliances (Pty) Ltd
The team has made contact again, unfortunately no gas installer was approached regarding your case and we still need the COC.
We apologise that this outcome is not to your satisfaction.
Please don't hesitate to reach out if you require further info.
Kind regards,
Customer Care Team Defy Appliances (Pty) Ltd
Defy Appliances's reply06 Nov 2023, 15:19
Official
Hi Dean,
The team has made contact again, unfortunately no gas installer was approached regarding your case and we still need the COC.
We apologise that this outcome is not to your satisfaction.
Please don't hesitate to reach out if you require further info.
Kind regards,
Customer Care Team Defy Appliances (Pty) Ltd
The team has made contact again, unfortunately no gas installer was approached regarding your case and we still need the COC.
We apologise that this outcome is not to your satisfaction.
Please don't hesitate to reach out if you require further info.
Kind regards,
Customer Care Team Defy Appliances (Pty) Ltd
DB
Dean B's updateReviewer Update
16 Nov 2023, 06:49HI
Will you assist me with unit return.
I have a COC
Regards
Will you assist me with unit return.
I have a COC
Regards
DB
Dean B's update16 Nov 2023, 06:49
Reviewer Update
HI
Will you assist me with unit return.
I have a COC
Regards
Will you assist me with unit return.
I have a COC
Regards