Defy not fixing new fridge freezer.

Item: Defy Appliances
Rating: 1
Author: Jaco Z

Defy freezer fridge machine error problems I had technicians come out to my house, 3 times, to fix my errors on my freezer fridge machine I bought in 6 months ago. Called Defy 4 times already and nobody is coming back to me. I have lost food and this story is going on for 2 weeks.

Helpful (0)

Replies (3)

Defy Appliances's replyOfficial

26 Feb 2025, 15:57

Good day Jaco,
We apologise for the inconvenience.
The issue has been escalated to the service team for feedback and resolution.

Warm Regards,

Customer Care Team
Defy Appliances (Pty) Ltd

Defy Appliances's reply26 Feb 2025, 15:57

Official

Good day Jaco,
We apologise for the inconvenience.
The issue has been escalated to the service team for feedback and resolution.

Warm Regards,

Customer Care Team
Defy Appliances (Pty) Ltd

Jaco Z's updateReviewer Update

03 Mar 2025, 07:24

6 days later and not even a phone call, Thanks Defy.

Jaco Z's update03 Mar 2025, 07:24

Reviewer Update

6 days later and not even a phone call, Thanks Defy.

Defy Appliances's replyOfficial

03 Mar 2025, 10:21

Good day Jaco, Spares will be dispatched today, and tech will attend as soon as parts are recieved.
The technician will be in touch for a job this week.
Warm Regards,

Customer Care Team
Defy Appliances (Pty) Ltd

Defy Appliances's reply03 Mar 2025, 10:21

Official