pM
puleng M
1 reviews | Active since Sept 2017
18 Oct 2021, 08:41
Defy not caring about their customer feedback
I bought a defy washing machine from hifi corporation only for it to not work. I then called hifi corporation to let them know of the problem only for them to take 4 whole days to log a call with defy. Meaning, I had a washing machine sitting there for an entire week without doing laundry. Once the call was logged, defy took 3 days to send somebody out. The mere fact that this company doesn't even respond to bad reviews, says a lot about their customers value proposition. I am truly disgusted by Defy
Helpful (0)
Replies (3)0
Replies (3)
Defy Appliances's replyOfficial
20 Oct 2021, 14:03Hi Puleng
We sincerely apologize for your unpleasant experience and would like to rectify it.
Please note that we have passed your message on to the service team, will be following up with them and will let you know as soon as we have feedback.
Kind Regards,
The DEFY Team
We sincerely apologize for your unpleasant experience and would like to rectify it.
Please note that we have passed your message on to the service team, will be following up with them and will let you know as soon as we have feedback.
Kind Regards,
The DEFY Team
Defy Appliances's reply20 Oct 2021, 14:03
Official
Hi Puleng
We sincerely apologize for your unpleasant experience and would like to rectify it.
Please note that we have passed your message on to the service team, will be following up with them and will let you know as soon as we have feedback.
Kind Regards,
The DEFY Team
We sincerely apologize for your unpleasant experience and would like to rectify it.
Please note that we have passed your message on to the service team, will be following up with them and will let you know as soon as we have feedback.
Kind Regards,
The DEFY Team
pM
puleng M's updateReviewer Update
21 Oct 2021, 09:07Thank you Khabonina for going beyond your call of duty.
I am happy to say that my washing machine is operational.
I really appreciate the lengths you went to just to assist me. It is employees like you that drive a tcf culture across organizations.
Thank you again
I am happy to say that my washing machine is operational.
I really appreciate the lengths you went to just to assist me. It is employees like you that drive a tcf culture across organizations.
Thank you again
pM
puleng M's update21 Oct 2021, 09:07
Reviewer Update
Thank you Khabonina for going beyond your call of duty.
I am happy to say that my washing machine is operational.
I really appreciate the lengths you went to just to assist me. It is employees like you that drive a tcf culture across organizations.
Thank you again
I am happy to say that my washing machine is operational.
I really appreciate the lengths you went to just to assist me. It is employees like you that drive a tcf culture across organizations.
Thank you again
Defy Appliances's replyOfficial
21 Oct 2021, 17:11Hi Puleng.
Thank you so much for the feedback, we strive to provide the best service and we are happy to hear this feedback :-)
Should you need further assistance in the future, please don't hesitate to contact us ;-)
Kind regard
The DEFY Team
Thank you so much for the feedback, we strive to provide the best service and we are happy to hear this feedback :-)
Should you need further assistance in the future, please don't hesitate to contact us ;-)
Kind regard
The DEFY Team
Defy Appliances's reply21 Oct 2021, 17:11
Official
Hi Puleng.
Thank you so much for the feedback, we strive to provide the best service and we are happy to hear this feedback :-)
Should you need further assistance in the future, please don't hesitate to contact us ;-)
Kind regard
The DEFY Team
Thank you so much for the feedback, we strive to provide the best service and we are happy to hear this feedback :-)
Should you need further assistance in the future, please don't hesitate to contact us ;-)
Kind regard
The DEFY Team