Defy not a trusted brand

Bought a Defy washing machine from Makro last year. Decided on the brand as it is supposed to be a trusted brand that works, will have good service ethic and parts will be readily available. That was not my experience when my machine on a day showed a error code E1. My machine was still under warranty. I phoned Makro, they logged a call with Defy. Took them two weeks to send a repairer to me. I stay in Johannesburg!!! The guy arrived 3 hours late after I had to threaten him to still come through on a Friday afternoon, he had a horrible attitude. Was guessing what was wrong, did not really want to even take out his tools from his vehicle, blamed water pressure!!! I have been using my machine on a water pump for almost a year, no pressure issues, nothing changed. Then he all of a sudden has to order a part. They had my serial number, they took two weeks to send this *********** fellow to me, without parts! Wsit it gets better. Another two weeks later (I have a family if 6 and are paying through my teeth to have washing done) I have to follow up, after loosing my cool all of a sudden the part arrived! He comes to install, apparently tested the machine, and low and behold, it gives a new error E6! I phone Makro, they just refer me to Defy(no assistance from them!) Defy logs a new call, I insist on same day service, is transferref to a manager who promises that I will get a call and they will ensure a repairer (not the same guy) would be in touch and come out yesterday. Needless to say I did not receive any call, no repairer! Phoned again, insisted on escalation, was transferred to the same manager who “sincerely” apologised and made the same promises he made yesterday. I have to again drive into town to get my washing done!!!! Makro, I am highly disappointed that you are not ensuring resolution of repairs logged with you. Defy, I think your service or total lack thereof is truly damaging your so called trusted brand and I insist on my machine being replaced after you had an *********** repairer work on my new machine. I have no trust that this will be resolved!