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MK
Mogamat K

1 reviews | Active since Jul 2010

19 Feb 2019, 19:29

Defy Non service

I logged a service call. A person came out but left with no feedback.

I followed up and on a Saturday the person offered to come out but I needed to pay R300 for a defrosting element which I previously bought for less than R200. This seemed *****.

On calling Shaun at Defy midrand I was told I must have R813 plus some cents ready.

The service guy came and charged R814 after claiming he cant give R6 change.

The fridge freezer tripped after 2 hours after bejng fixed.

Shaun promised they would come the following day .

I then followed with customer service. On Monday nobody came. I called customer service and they logged a new service call. On Tuesday today still no Defy service guy despite alleged warranty on Defy repairs.

0
Replies (4)
MK
Mogamat K's update22 Feb 2019, 21:13
Reviewer Update
Still nobody despite assurances and calls logged. Guess they know their parts defective so no use fixing it. Almost R3000 laterfor an old fridge .... pathetic. Avoid Defy.
MK
Mogamat K's update22 Feb 2019, 21:14
Reviewer Update
More than a week later
MK
Mogamat K's update24 Mar 2019, 17:15
Reviewer Update
Finally came fixed it. Then notice that the fridge suddenly doesnt work anymore. On 18 March they say fridge needs regassing. Quite a coincidence. Paid almost R700 for regas. Now on 23 March I note strange noise at back of fridge. Amazing as now another malfunction on fridge. Defy is either *********** or dishonest.
MK
Mogamat K's update03 Sept 2019, 20:43
Reviewer Update
Wiring was burned.

They wanted to charge me but after numerous protests fee was waived.

Working so far now.