DEFY -NO WORTH THAT 1 STAR- HORRIBLE SERVICE

I purchased a stove in August 2020. Since my purchase Technicians have come 5 times to fix the same problem. Twice the stove physical caught fire and wires burnt out, when the technician came out and I explained that I do not want this stove in my home as it is a hazard I was told " ag I fixed it lets see what happens" Since then I have contacted the Field Service Manager Eduard Knuist who also sucks at customer service and has not picked up the phone since my query on the 28/04. I am now 5 weeks without a stove. A Senior tech came out to check the stove and told me it will be replaced (?) to date nobody has confirmed when my stove will be replaced, no curtesy call. Read WhatsApp messages and emails get ignored.

It is winter I am working with a 1 plate gas stove in the interim -Do you know how frustrating this is ?? I'm sure you don't as DEFY does not care, absolutely horrible service, horrible appliances.