DEFY NO PART TO FIX APPLIANCES

POOR POOR SERVICE - SEE ALL MY EMAILS (DATES AS WELL) BELOW AND YET MY GAS STOVE IS NOT FIXED. THEY NEED TO SUPPLY A NEW STOVE AS THEY CANT GET PARTS. WE WILL NEVER BUY A DEFY PRODUCT AGAIN.

From: cindy Sent: Thursday, 15 April 2021 10:43 AM To: '***' <***> Cc: '***' <***> Subject: GAS STOVE Importance: High

Dear Sir/Madam,

We have purchased a Defy gas stove from Hoffmans in Brakpan, Gauteng (please note this complain is not against Hoffmans)

We have a problem with the big burner and requested that somebody come and fix it.

The Defy Technician (namely TK from Sandton Service Centre) phoned me on Saturday (10 April 2021) morning @10:32 am and asked whether we are home. I told him that we were in Boksburg but will be home in the next 30 -45 minutes then TK said its in order. TK phoned back @ 10:34am and advised that he will rather go and do a different job and will attend on Sunday @ 9am. Tk never pitched. After a almost a whole week’s phone calls, I received a call this morning from your Sandton Service Centre ***). Pumzile advised that TK told her that he has been phoning me and my phone was just ringing. I told her that he is lying and that she must ask him for proof. Pumzile then went on saying that the reason TK never pitch was because his phone was stuck under a client’s fridge and then when he wanted to go and fetch the phone, he was arrested.

You don’t discuss your employee’s/personnel’s personal matters with complete strangers.

I told Pumzile that TK is dishonest and I want a different technician, Phumzile advised that there is no other Defy gas tech in the East Rand.

I also received a call from Mike (also from Sandton Service Centre), explaining the above. Told Mike that I will report and request from head office a different technician.

I just want to say this is unacceptable.

SECOND EMAIL....

Dear Gladys,

It is ***.

Yours faithfully Cindy Tolmay (Secretary) PO Box 944 Germiston, 1400 Docex 10, Germiston

The information in this message is confidential and may be legally privileged. It is intended solely for the addressee. Access to this message by anyone else is unauthorised. If you are not the intended recipient, any disclosure, copying or distribution of the message, or any action or omission taken by you in reliance on it, is prohibited and may be ********. Please contact the sender immediately if you received this message in error.

From: Gladys Malebye <***> Sent: Thursday, 15 April 2021 11:59 AM To: cindy Cc: *** Subject: RE: GAS STOVE

Good day

May I please have the job number?

Regards Gladys

Sensitivity: Public

THIRD EMAIL.....

Good Morning Gladys,

Kindly advise when we can expect the technician to come and replace the part they had to order and wait for ?

Yours faithfully Cindy Tolmay (Secretary) PO Box 944 Germiston, 1400 Docex 10, Germiston

FOURTH EMAIL.....

Thank you Busi,

I hope you feel better and thank you for your assistance.

Yours faithfully Cindy Tolmay (Secretary) PO Box 944 Germiston, 1400 Docex 10, Germiston Email: cindy From: Service <***> Sent: Thursday, 13 May 2021 2:53 PM To: cindy Subject: RE: GAS STOVE

Hi Cindy

Sorry I was off sick on Monday /Tuesday and didn,t go through my emails. I just called Defy now and they have received spares and will be coming to you next week but they will call before sending someone out

Kindest Regards, Busi Mkhwa**** Service Agent _______________________________________________________________________________ Telephone: *** e-mail: *** 441 Voortrekker Road , Brakpan. 1541 Company Reg: *** Vat Number: ***

From: cindy Sent: Monday, May 10, 2021 9:39 AM To: 'Gladys Malebye' <***> Cc: Service <***> Subject: FW: GAS STOVE Importance: High

Good Morning Gladys,

Kindly advise when we can expect the technician to come and replace the part they had to order and wait for ?

FIFTH EMAIL.....

Good morning Busi,

Please note that nobody has contacted me as yet.

Yours faithfully Cindy Tolmay (Secretary) PO Box 944 Germiston, 1400 Docex 10, Germiston The information in this message is confidential and may be legally privileged. It is intended solely for the addressee. Access to this message by anyone else is unauthorised. If you are not the intended recipient, any disclosure, copying or distribution of the message, or any action or omission taken by you in reliance on it, is prohibited and may be ********. Please contact the sender immediately if you received this message in error.

From: Service <***> Sent: Thursday, 13 May 2021 2:59 PM To: cindy Subject: RE: GAS STOVE

Much better thank you dear ? Please let me know if nothing has happened by Wednesday . this has taken too long.

SIXTH EMAIL......

From: cindy Sent: Wednesday, 26 May 2021 8:05 AM To: 'Service' <***>; 'Gladys Malebye' <***>; '***' <***> Subject: RE: GAS STOVE - *** Importance: High

Dear Sir/Madam,

We refer to our first email sent 15 April 2021, a month has past and still apparently waiting for a part. This is unacceptable and also unprofessional.

If this is the type of service Defy offers then I will never buy Defy again.

I need this to be sorted a.s.a.p.

Yours faithfully Cindy Tolmay (Secretary) PO Box 944 Germiston, 1400 Docex 10, Germiston