JS
Johan S
1 reviews | Active since Oct 2018
17 Aug 2022, 20:24
Defy no longer brand of choice
APPALLING SERVICE!!! I bought a new washer directly from Defy via Takealot almost a month ago and never been able to use it. It took Defy customer service 2 days to respond, then finally a technician (Mr. Sipho) arrived a week thereafter. He inspected the machine and confirmed the fault - the part would take another week to arrive. It’s been 2 weeks since. Followed up. Then he gives me his manager’s number and this man (Eduard Knuist) doesn’t even bother to respond! I have requested an exchange from Defy and been ignored. So I am out of pocket for an appliance I purchased which is not in working order!!! Next stop - consumer board?
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Replies (3)
Defy Appliances's replyOfficial
18 Aug 2022, 11:23 Good Morning, Johan 🙂
We do not take the time spent bringing your complaint to our attention for granted. We acknowledge receiving the communication on Twitter as well.
Please rest assured that our service team received your query and details.
We will revert as soon as possible.
We wish you a lovely day ahead.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
#TheArtofKitchen
Defy Appliances's reply18 Aug 2022, 11:23
Official
Good Morning, Johan 🙂
We do not take the time spent bringing your complaint to our attention for granted. We acknowledge receiving the communication on Twitter as well.
Please rest assured that our service team received your query and details.
We will revert as soon as possible.
We wish you a lovely day ahead.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
#TheArtofKitchen
JS
Johan S's updateReviewer Update
19 Aug 2022, 13:39Really? Still no phone call, no email, no Whatsapp 🤔…in fact, I attempted to contact Defy via all these channels before turning to Twitter and hellopeter in desparation. Takealot collected the machine yesterday and I am awaiting my refund 😤
JS
Johan S's update19 Aug 2022, 13:39
Reviewer Update
Really? Still no phone call, no email, no Whatsapp 🤔…in fact, I attempted to contact Defy via all these channels before turning to Twitter and hellopeter in desparation. Takealot collected the machine yesterday and I am awaiting my refund 😤
Defy Appliances's replyOfficial
19 Aug 2022, 17:00Apologies once again for the inconvenience, Johan.
Warm Regards,
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
#TheArtofKitchen
Defy Appliances's reply19 Aug 2022, 17:00
Official
Apologies once again for the inconvenience, Johan.
Warm Regards,
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
#TheArtofKitchen