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MK
Mogamat K

1 reviews | Active since Jul 2010

17 Aug 2018, 17:31

Defy no guarantees

Defy fridge broke out of warranty.

Technician recommended by Defy when fridge still under warranty replaced the element. After 3 months it breaks. We replace after waiting for months for a spare part. After 2 weeks it breaks.

I request Defy to replace the part. Outright refusal AND they dont seem to have any customer service.

Guess what - my next fridge won't be a Defy.

0
Replies (10)
Defy Appliances
Defy Appliances's reply20 Aug 2018, 08:06
Official

Hello Mogamat,

Thank you for getting in touch and taking the time to provide you're review. We'd like to apologise for the inconvenience you've experienced thus far and for your loss in trust in us. We'd like to make this up to you so we've escalated this to our Service Team who will be in touch with you as soon as possible.

Please don't hesitate to get in touch with us if you have any questions.

Kind regards,

Defy Brand Team

MK
Mogamat K's update24 Aug 2018, 03:26
Reviewer Update
Not aware of any contact. Certainly no messages left or received. Bought an LG. Will see where I can source an element from an appliance store.
Defy Appliances
Defy Appliances's reply24 Aug 2018, 10:08
Official

Hello,

An email was sent to you on Monday 20 August at 10:27. Kindly check your Spam Folder and let us know if you received the email?

Kind regards,

Defy Brand Team

MK
Mogamat K's update24 Aug 2018, 10:15
Reviewer Update
Nothing. I clear my spam regularly so may have missed it? My email ends yahoo.co.uk
MK
Mogamat K's update27 Aug 2018, 09:43
Reviewer Update
Checked my emails. Nothing received.
MK
Mogamat K's update27 Aug 2018, 09:44
Reviewer Update
Have a logged a service request with Defy to replace defrost element. Can at least use as a spare or sell it once fixed.
MK
Mogamat K's update07 Sept 2018, 01:57
Reviewer Update
Service guy called me 5 Sept to schedule appointment and says upfront he wants to be paid via some e wallet method as he doesnt want an eft. I say then submit cost and I can eft upfront the cost. Response, Defy will call me about this proposal of paying upfront eft rather than ewallet on the day. Predictabily ... silence ... is Defy a professional big business? The method of operation seems to be that of a small home operated business.
MK
Mogamat K's update11 Jan 2019, 09:29
Reviewer Update
Still no service. Have logged another service call. Want to fix and sell the fridge.
MK
Mogamat K's update26 Jan 2019, 03:33
Reviewer Update
Defy service repair guy came and no further update despite queries. **** service
MK
Mogamat K's update14 Feb 2019, 08:36
Reviewer Update
Despite 2 defrost elements, Defy going to hopefully replace at cost of R800 plus rand. Expect it to fail after warranty of 3 months. 3 month warranty on a part of fridge that should last a few years?