DEFY .... no aftersales service

I am a unlucky and unfortunate owner of a Defy stove and I needed a switch that broke on my unit . I called Defy in Cape Town to get a price ..... 5 hours later a about seven phone calls to various people and being put on hold , cut off , will call you back .... I still do not have a price for a stupid little switch ????? DEFY your service and staff are pathetic and you can believe I will never buy a Defy product again . what a bunch of useless clowns