Defy no after sale/warranty service

I bought a Defy washing machine in July 2022. It is now making a noise when washing. Reported it to Game Nelspruit and received an SMS stating the call had been logged and an appointment made for 17/10/2022at 12h00. No one contacted me or arranged this and the appointment was not met by Defy. Truly disappointed in the after sale service, there is none! Will rather support a different brand in the future and will not recommend Defy at all.

Your job no *** has been registered and allocated to the nearest DEFY Service Centre in your region. They will contact you shortly to arrange an appointment. For queries contact *** survey.defy.co.za/NPS/ZCustomerJobStatus/JobStatus.html?Id=***C-2***-94CB-5CA736D0814A&Lng=19