PCdT
Petronella Cornelia du Toit

1 reviews | Active since May 2020

07 Jan 2023, 18:54

DEFY . NEVER TO BY WASHIBG MACHINE FROM THEM. WARRANTY OF NO USE

I would like to warn people against purchasing any Defy washing machines. My children boughr one in 2021 as wedding gift and within 2 weeks it started giving problems. Then they cane to fix and 3 months later more problems and they are now using an excuse of cochroaches causing motherboard to pack up. So the warranty only works for them when it suits them. My children have been waiting now 6 months for them to get back to them to fix it and just NO luck. Hirsch just does not have the same luck as Makro has in helping the consumer in solving issues like these. So I would not suggest anyone to buy apliances at Hirsch as they cannot get the Defy company to come out and fix the washing machine. They have been having to use laundromats to do washing at unnecessary extra cost thanks to Defy's inability to even try and fix the washing machine even though it is still under warranty. We are totally fedup and will never purchase a DEFY appliance. They are a very dishonest company

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Replies (1)
Defy Appliances
Defy Appliances's reply09 Jan 2023, 14:47
Official
Good Day, Petronella.
Please kindly check the User Manual for Warranty Certificate to see what the warranty does and doesn't cover.

Unfortunately, pest infestations are not covered, as these can cause short-circuiting on the board, which is not a manufacturing defect.
A callout can be arranged for the unit to be repaired, but the callout would not be under warranty.

Please kindly advise if we should get our Customer Service Team in touch to arrange accordingly.

Warm Regards, 

Customer Care Team
Defy Appliances (Pty) Ltd