Defy never again!

The 5 year warranty stuck on the appliance is not worth the plastic sticker it is printed on. My Defy upright fridge has failed not even halfway through its warranty period. My woes started when even Makro, where I bought the fridge from struggled for several days just to get a call logged with Defy. It took several calls to get a technician out to assess the problem, and of course he did not have spares. Worst is that Defy does not keep the particular spare at all. I have now been waiting for over a month, and after numerous empty promises and lies about a technician coming out, I still have no solution to the faulty fridge. I have taken unpaid leave to wait for the technician that never arrived. When you ask to speak to management, they are never available, or their phone just rings. Defy never again!