Defy MUST FALL. Defy a BAD brand. Defy NO customer care

I called Defy about two weeks ago explaining to them my washing machine does not complete the cycle of “spinning” resulting to my clothes being soaking wet.

I also reported that the oven rubber has been damaged resulting in the oven not closing properly. A technician by the name of Richard was called out to see and for a week I heard no feedback.

I contacted Defy via IG was sent an “apology” and that someone will reach out me. Another technician reached out to me by the name of Charles and he told me he will make sure he comes back tomorrow with the parts, to fix the items of concern.

He never arrived, never called. I contacted Defy again via IG they never bothered to reply.

It’s been two weeks and spending money on laundry service. Your customer care is pathetic. It is not right to treat customers the way you do.

Can someone please help here.