Defy : lack of service delivery

Bought 3 Defy appliances during July 2022, after utilizing the front loader washing machine for the first time on 22 July it started leaking from the bottom. Logged a service request at Game stores on 23 July. The technician could not accommodate me in terms of availability. Logged another call during September and received a ref no and date for the appointment however no contact was made and the technician did not make the appointment. I have supported the Defy brand for over 20 years and have more than 10 appliances, however their after sales service is pathetic. This is not how you treat loyal customers. I bought an appliance brand new and have not been able to use it since 22 July, and have to inconvenience myself by using a laundromat. This is unacceptable.