Defy lack of service

2 months to have my dishwasher fixed. Countless follow ups with no one EVER phoning me back. Eventually Godfrey came and fixed the appliance only to break the open and close mechanism. He then had the audacity to tell me it's cheap and I must pay. I escalated to management at Defy (Eddie)who made promises to address and contact me back but still nothing. Phoned in 3 times today to hold a total of 1h35 minutes of which 2 of the calls were dropped by defy. The last call I waited 40 mins and cancelled the call. I am absolutely disgusted at the treatment and lack of service.