Defy Lack of Customer Service

I reported my broken stove on Monday, 18 December. I had to call back on Wednesday, 20 December as no one contacted me to schedule an appointment and I had to cook Christmas Lunch on Monday the 25th. I was told that my repair was booked for Friday, 22 December. Friday, 22 December at around 13:00 I called again to ensure that my repair will be done that day, again, as I have family coming for Christmas Lunch. I was assured, once again, that my stove will be attended to on Friday 22nd and that the technicians work until 18:00. At 17:30 I called once again, as no-one had arrived for my repair yet. I was then told that my job had now been scheduled for the following week after Christmas and that I have to make other arrangements for Christmas Lunch.

Truly unacceptable and shocking that a company such as Defy is so unprofessional and imcompetant! Total lack of respect and common decency.

They have an utter lack of After Customer Care and I will never purchase any of their products ever again.