Defy... just don't. Trust me.

I can't think of a company I've dealt with in the last 15 years (about when I cut all ties with Telkom) that have been as frustrating to deal with as Defy. Quality of products is shocking compared to other brands... but the service is way, way worse. Our fridge promptly died a few months after the guarentee (conveniently) ran out. We had someone come to fix it. Told us it was a drip tray. Took our money... disappeared for two weeks. Came, installed the drip tray, after which it stopped working entirely. Had them come again, this time it was the compressor... took the fridge... we were without a fridge for 3 weeks! Eventually after much kicking and screaming, fridge arrives back after they ensured us it was working. Guess what? Still broken. At that point I went and bought an LG at a huge extra expensive... now we're still 3k out of pocket for the so called repairs, which they didn't want to refund. After threatening to report them, someone showed up and says the fridge is out of gas which is why it isn't working. Eventually they agree to refund the service fee... it has been three weeks and no money. They're constantly now asking for bank letters and fvorms to be filled out. This whole ordeal has now been going on for two and a half months. Honestly... save yourself the trouble, just stay the hell away from this comany.