Defy, just doesn't care

Defy just does not care. My fridge/freezer broke after 4 months. After waiting 6 days and throwing away all the food they finally cam4 out to check. They did not have stock of the part and the parts division in Durban is closed for another week where after I have to wait an additional 3 days.

That means it will almost be 3 weeks without a fridge or freezer.

I have called the call centre a few times and although these were not the exact words I was basically informed that its not their problem.

Shouldnt they have a backup plan for something like this especially with fridges as it is not something you can work around. Why don't they arange for a loan fridge in cases like this.

My father-in-law was a refrigerator repair man for many years and they always had atleast 2 backup fridges for their clients.

Defy just does not give a dam.