Defy Job No. ***

Unfortunately I am not able to give less than 1 star, Defy should have a minus start rating for the pathetic service they offer, Defy Job No. *** (because im not afraid to show everyone) absolutely most pathetic brand ever. Bought a R16k fridge, yes thats right R16k, a day or 2 before SA lockdown to store mass groceries only for the fridge to not work from out of the box, ive reported it directly to defy minnimum 3 times in less than a year only for them to send out a defy approved person (please not this person doesnt work for defy and they probably found him on the side of the road woth a board stating he can do the Job) to play around with gas, dont get me wrong, i dont have a clue regarding fridges but when only 1 freezer and no fridge or alarm or control bank works I highly doubt thats because of gas, oh and best of all this is a brand new, on the market, top of the range, yet for some reason not even defy can find parts?????? *** actually, please do yourself a favour and avoid Defy, rather go with half decent brands or if you want something that lasts, go for samusung. Because even defy seems to jave hidden samsung stickers on it, according to the job number there was suppose to be an exchange, last time I laid the last complaint was the 28th December 2020, its now the the 5 Feb 2021 and as you can guess nothing has happened...... Still sitting with an 16k fridge at the time now costing R19k (this is how long it takes Defy to rectify anything, things gone up with 3k) and many K's wasted on food thats gone bad in a fridge that doesnt even work. Absolutely Pathetic!!!