DEFY IS THE WORST IN AFTERSALES SERVICE

My new unit that I moved into 4 months ago had BRAND NEW Defy Appliances, Fridge, Dishwasher and Washing Machine, Oven and Hob. I therefore gave/sold my older appliances upon moving. I have sat for almost a month now without a working Fridge. WHY?

Not only is DEFY the most useless non responsive company on the planet but their service levels are below diabolical. Call after Call, email after email....the service technician came, checked the appliance, said it was leaking gas as a factory fault and a replacement would be given.

So I now have waited going on over 2 weeks for this replacement Fridge whilst I am forced to dispose of more and more food when we are already living in such stressful times with exorbitant Electricity fuel and food costs.

This faulty Fridge is the FAULT OF DEFY, I still cannot get an ETA on the replacement fridge, no one gets back to my numerous calls and emails and worst of all.......the people at their call centre are ***********. They say they will escalate or call you back and NOTHING.

STAY AWAY FROM DEFY, IF THEY HAVE CONVINCED YOUR BUILDERS/DEVELOPERS DONT LET THEM FOOL YOU!!!!! YOU CAN GET A REDUCED RATE BY HAVING THE ****PY APPLIANCES REMOVED.

YOU SHOULD BE ASHAMED DEFY, YOU ARE TERRIBLE!