Defy is the work service ever

Defy collected my washing machine on the 10th of December, they advised there is nothing wrong with it. Although I sent them videos showing them what happens, they insist the washing machine is in working order.

Complete utter bull****

Today they sent the delivery people to deliver my washing machine, I did mention to them we are under isolation as we were in contact with someone who tested positive for covid. Our test results came back negative however we are still to continue with the 10 isolation period.

We advised the delivery guys to carry the. Washing machine up the stairs and leave it by the door however they refused.

They expected me to carry the washing machine myself up three flights of stairs.

They then went on to contact their manager and say they can't enter the block of flats because of covid we have been self isolating, we did not ask them to enter the flat just to leave the washing machine by the door.

The service I received is bull****, they don't want to exchange/refund me for my washing machine.

I will never ever in my life purchase another defy appliance again. Your technics clearly don't understand how the washing machine is supposed to work as they cannot explain the videos I sent with the issue but insist the washing machine is in working order.

I am taking this up with the department of trade and industry as they are clearly violating my rights as a consumer who is entitled to a refund/replacement