DEFY is the Absolute worst!!!!

Item: Defy Appliances
Rating: 1
Author: Kerusha N

Hi I have purchased a DEFY washing machine from Makro, within the first week it was leaking and clearly faulty. A technician from DEFY came out and said this machine is definitely faulty – I will get the call centre to call you. THAT WAS 4 MONTHS AGO, now this machine is vibrating and is so noisy. I have called the call centre 10 times, no one has a clue!!!! I will report this to the OMBUDSMAN

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Replies (1)

Defy Appliances's replyOfficial

04 Jul 2022, 15:16

Good Day, Kerusha.
Trust you are well.

Please accept our sincerest apologies for the inconvenience.

Please note we responded last month to your complaint and informed you we could not reach you on the supp**** number.
It was a (zero)-(seven)-(two) number.
We also responded to your complaint on Twitter informing you of the same.

We will forward the above contact details to our service team for contact and
we will revert as soon as possible.
We wish you a lovely day ahead.
Warm Regards,
Customer Care TeamDefy Appliances (Pty) Ltd www.defy.co.za

Defy Appliances's reply04 Jul 2022, 15:16

Official