Defy is poor design, poor quality and poor service

A Defy technician attended to my complaint Ref *** on 24 December 2020, regarding a Slimline Defy Hob and Oven I purchased from Game at Mall@Reds in Centurion, Pretoria. The Defy Slimline product is of very poor quality and design and the oven heats up so much that the surrounding granite top heats up. The heat exhaust design has changed from the previous design and the oven builds up so much heat that a gust of heat blows out when you open the oven door. Not safe to use this Defy product as my wife burned her face when opening the oven as she usually did with the previous oven. With this oven you have to remember that when you open the oven door, you must immediately step back otherwise you would get burnt by the escaping heat. Very poor Defy design. After being promised a replacement, I have to constantly try contacting Defy through its Call Centre which in itself is a very frustrating exercise, that is if you get through!!!! My last call to Defy was on 14 Jan 2021 and I am still waiting for Defy to honour their promise to replace this unit. Defy NEVER calls to follow up on their promise to replace the oven. Defy is poor service and poor design. They just dont care. I previously reported my struggle with Defy on HelloPeter on 16 Jan 2021 and even that didn't get them to budge or even try to contact me to improve on their poor service, or try to prove me wrong. That's just how bad Defy is. This post just proves what I said. By the way, anyone and everyone is welcome to contact me to see this product functioning if you think I am exaggerating.