Defy is a pathetic brand with pathetic service.

I have a 2 year old Defy double door fridge and the freezer just stopped working however it is still under warranty, I have been in touch with the call center and have a job number. I have sent numerous emails and even called the Durban branch to get someone to help me in Centurion. I have been waiting now for over one and a half weeks now for someone to come and repair my fridge however they didn’t even call, I’ve already lost all my December meat which cost a lot so I’m really furious with this brand. When I finally get hold of the jhb call center ***) i spoke to a very rude, blunt and disgusting unhelpful agent (Amy Meyer) who seriously should not deal with customers. I’ve had a Samsung for over 12 years with no issues at all and I will advise nobody to buy Defy products if the service is so pathetic!