Defy: *********** and arrogant

On December 3rd 2018 I logged a call with Defy to have a technician come out to fix my dishwasher that is still under warranty. The technician did not arrive on the agreed date.

After arriving unannounced one week later, he "diagnosed" the problem and said he will order the replacement part that same day with a lead time of 2 days. After numerous phone calls to Defy and the technician I received contradictory feedback regarding the status of the replacement part.

On Saturday (12/01/2019!!!) a different technician arrived to install the defective part. The technician did not stay to evaluate if the part is working as it should (and it is not), nor did he assemble the machine according to factory specifications.

I was on the phone with Defy for over 20 minutes before the consultant very arrogantly told me I need to connect the dishwasher to the hot water inlet and that the callout was a waste of time as I do not know how to operate the dishwasher correctly.

I have reached my tolerance limit with Defy, their blasé and arrogant call centre attitude and *********** technical service. I want my machine fixed as per warranty! Six weeks is unacceptable!

My next appliance will be anything but a Defy!