DEFY I WANT MY MONEY BACK!!!

About two years ago I bought a new 14kg Defy washing machine DTL 160. Basically from the beginning it was making noises and shouwing error codes getting worse with time. About two months before the warranty was over it started making a bad grinding noise and I contacted Defy and they sent a technician out.

The first technician from the first company came out and did a few quick tests on the mashine and told me there was nothing wrong with the mashine. He recorded the sound and then told me he would come back to me. I'm still waiting!!

So I called Defy again and they sent a new technician from a second company. He listened to the machine and told me that it was the gearbox. He told me he will order the spares and he wil collect the mashine for repairs when he got the spares from Defy. A few days later he called me and arranged to pic up the machine the next day. I waisted a whole day waiting for him. He only showed up the day after. He took the machine to there workshop to repair and came back a few days later and drop it off. I wanted to test it but he said he dit not have time as he had a different costumer waiting and assured me that the mashine is working 100% I hooked the machine up and did a load of washing. The grinding noise and all the error codes was still there. I called the technician and he said I must call Defy again. So I did!

Defy sent a new technician from the company that was here the first time. The technician tested the machine and said the gearbox is still broken. And he wil order spares and replace it when it comes. He also told me to lift the machine at the back with a piece of wood then the error codes will stop. It did not work!! And the machine was not level to the manufacturer standert.Few days later he was back with the new gearbox and fitted it right here in my kitchen. And left me a lovely mess to clean up!! The grinding noise was gone but there is still a very loud clunking noise. So the amazing technician told me that it's a switch in the corner behind the drum that is making that noise and if he replace it his boss will deduct it from his pay. He really expected me to believe that!! After that I was still left with a washing machine that's making a loud noise and can't finish a load of washing without error codes!

So I called Defy again! This time they sent one of their own technician's. He tested the mashine and said he would order the noisy switch and replace it. I'm still waiting for him to come back and finish the job!!

Back to Defy again. I spoke to a guy named Ishmael. I told him that I'm finished with this and I want my money back! He basically begged me to give them one more chance. So I did and he promised me the mashine would be fixed. A week later I was still waiting for the technician so I called Ishmael again and he sent me a brand new machine still in the box. I was impressed until the first load of washing! There was that loud clunking noise again. A broken washing mashine strait out of the box. That was it for me. I called Ishmael again but apparently he was busy with a customer and would call me back. Still waiting for that call. Then I got an sms with another repair no. Then I sent a email to there service email stating that I want my money back. Some one named Sihle mailed m back with the repair no. After that they are always busy with a customer when I call, put me on hold for twenty minutes, never call me back an don't reply on my emails.

Now that is pathetic service combined with *********** technicians and a product that is bad!!!

I want my money back so that I can buy a decent washing machine ( not Defy) with time I wii replace all the Defy appliances in my house with a nother brand

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