TM
Thembekile M
1 reviews | Active since Nov 2023
28 Nov 2023, 17:16
Defy I had purchased a defy washing machine around April 2023 at House and Home
Defy I had purchased a defy washing machine around April 2023 at House and Home. Around Oct the machine didn't drain,spin. I made a claim and the technician came on the 24th to fix it and unfortunately the very same day the machine had the same problem and when I called the technician he said he'll come and he never came,on the 11th i made another claim the Technician came on the 21st after so many attempts and follow ups,so the Technician check the machine and said he'll comeback he needs to get some parts to put in the machine but he never came till date 2023.11.28
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Replies (5)
Defy Appliances's replyOfficial
29 Nov 2023, 10:42Good day Thembekile,
We apologise for any issue you have experienced, and we want to make sure that it gets resolved as soon as possible.
To help us assist you better, can you kindly send us your customer details including your product model, job number that you were given and province in private reply?
To help us assist you better, can you kindly send us your customer details including your product model, job number that you were given and province in private reply?
Please note that this information is confidential and will only be used to resolve your complaint.
Customer Care Team
Defy Appliances (Pty) Ltd
Defy Appliances's reply29 Nov 2023, 10:42
Official
Good day Thembekile,
We apologise for any issue you have experienced, and we want to make sure that it gets resolved as soon as possible.
To help us assist you better, can you kindly send us your customer details including your product model, job number that you were given and province in private reply?
To help us assist you better, can you kindly send us your customer details including your product model, job number that you were given and province in private reply?
Please note that this information is confidential and will only be used to resolve your complaint.
Customer Care Team
Defy Appliances (Pty) Ltd
Defy Appliances's replyOfficial
30 Nov 2023, 12:17Hi Thembekile,
Thank you for the above.
We have sent all info to the service team for resolve. The service team will be in touch for resolution.
Warm Regards,
Thank you for the above.
We have sent all info to the service team for resolve. The service team will be in touch for resolution.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
Defy Appliances's reply30 Nov 2023, 12:17
Official
Hi Thembekile,
Thank you for the above.
We have sent all info to the service team for resolve. The service team will be in touch for resolution.
Warm Regards,
Thank you for the above.
We have sent all info to the service team for resolve. The service team will be in touch for resolution.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
TM
Thembekile M's updateReviewer Update
13 Jan 2024, 12:13Good day I'm still struggling with my defy washing machine again,as the technician had came around Nov 2023 to fix the machine,the machine is mul****ioning .
TM
Thembekile M's update13 Jan 2024, 12:13
Reviewer Update
Good day I'm still struggling with my defy washing machine again,as the technician had came around Nov 2023 to fix the machine,the machine is mul****ioning .
TM
Thembekile M's updateReviewer Update
13 Jan 2024, 12:17Good day I'm still struggling with my defy washing machine again,as the technician had came around Nov 2023 to fix the machine,the machine is mul****ioning .
TM
Thembekile M's update13 Jan 2024, 12:17
Reviewer Update
Good day I'm still struggling with my defy washing machine again,as the technician had came around Nov 2023 to fix the machine,the machine is mul****ioning .
Defy Appliances's replyOfficial
15 Jan 2024, 11:42Good day Thembekile,
We apologise for the inconvienence caused once again.
The issue has been escalated to the service team for resolution.
Warm Regards,
We apologise for the inconvienence caused once again.
The issue has been escalated to the service team for resolution.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
Defy Appliances's reply15 Jan 2024, 11:42
Official
Good day Thembekile,
We apologise for the inconvienence caused once again.
The issue has been escalated to the service team for resolution.
Warm Regards,
We apologise for the inconvienence caused once again.
The issue has been escalated to the service team for resolution.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd