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Muhammed M

1 reviews | Active since Mar 2014

10 Jan 2023, 17:58

Defy hobs are not worth the money

I purchased a gas and electric hob from Defy and had to call out a technician twice to get the hob working and the nobs working it keeps breaking, now again I need to call a technician as the hob nobs are not working again and the self starter keeps clicking this is a terrible hob and I will not buy defy ever again its also terrible quality

0
Replies (4)
Defy Appliances
Defy Appliances's reply11 Jan 2023, 15:52
Official
Good Day, Muhammed.
Please accept our sincerest apologies for the inconvenience.

Please rest assured that our Customer Service Team received your query and details.
 
We will revert as soon as possible. 

Warm Regards, 

Customer Care Team
Defy Appliances (Pty) Ltd 
MM
Muhammed M's update20 Jan 2023, 11:59
Reviewer Update
Still no call back till today
MM
Muhammed M's update09 May 2023, 10:00
Reviewer Update
They sent a technician to fix the hob, he fixed it during load shedding so didn't check it ,requested we call when the electricity is back , it was not working and we called him ,no answer, till today after several calls ,does not call back technician, hob still not working , does not spark , nobs don't work nothing ,terrible service and terrible product from DEFY
MM
Muhammed M's update02 Dec 2023, 11:28
Reviewer Update
They finally after numerous service call outs replaced my hob, thank you to nduduzo and Logan and the last service technician that came out for their assistance, I appreciate it