VP
Vishal P
1 reviews | Active since Jul 2023
24 Jul 2023, 11:45
Defy Hobs - a *******f!!!!!!
I purchased a defy stove/hob DHD414 in Aug 2020. The unit failed this weekend - electronic board had failed. The local agent told me that defy no more makes spares for this unit and I will have to purchase a complete new model DHD514. The granite has all been cut - how will I get a new unit to fit etc... This will now cost me much more than a repair - which should be the case if there was a spares???????
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Replies (4)VP
Vishal P's updateReviewer Update
24 Jul 2023, 11:47Even the call centre agents in JHB do not pick up their phone. ***
The number given for the spares agent in durban is also the wrong number ***.
Do not buy DEFY.
The number given for the spares agent in durban is also the wrong number ***.
Do not buy DEFY.
VP
Vishal P's update24 Jul 2023, 11:47
Reviewer Update
Even the call centre agents in JHB do not pick up their phone. ***
The number given for the spares agent in durban is also the wrong number ***.
Do not buy DEFY.
The number given for the spares agent in durban is also the wrong number ***.
Do not buy DEFY.
VP
Vishal P's updateReviewer Update
25 Jul 2023, 10:52Thank you for feedback.
Can you please ask them to get back to me urgently as I am presently having difficulty to cook.
Can you please ask them to get back to me urgently as I am presently having difficulty to cook.
VP
Vishal P's update25 Jul 2023, 10:52
Reviewer Update
Thank you for feedback.
Can you please ask them to get back to me urgently as I am presently having difficulty to cook.
Can you please ask them to get back to me urgently as I am presently having difficulty to cook.
Defy Appliances's replyOfficial
25 Jul 2023, 11:25Please kindly check your email, Vishal.
Our Spares Advisor has reached out to advise further.
Our Spares Advisor has reached out to advise further.
Defy Appliances's reply25 Jul 2023, 11:25
Official
Please kindly check your email, Vishal.
Our Spares Advisor has reached out to advise further.
Our Spares Advisor has reached out to advise further.
VP
Vishal P's updateReviewer Update
26 Jul 2023, 10:34 Dear Defy - please note that the offer that was proposed is very inconvienient as I still have to pay for courier costs of the glass and the labour for the new modification. I live in Newcastle - why can you not make it convienient for me to purchase the pcb in Newcastle and make the glass available here for the technicians to install?
Your proposal is going to cost me more and makes it more complicated.
Your proposal is going to cost me more and makes it more complicated.
VP
Vishal P's update26 Jul 2023, 10:34
Reviewer Update
Dear Defy - please note that the offer that was proposed is very inconvienient as I still have to pay for courier costs of the glass and the labour for the new modification. I live in Newcastle - why can you not make it convienient for me to purchase the pcb in Newcastle and make the glass available here for the technicians to install?
Your proposal is going to cost me more and makes it more complicated.
Your proposal is going to cost me more and makes it more complicated.