Defy Hob poor quality

Worst service ever 🤢Bought a Defy Hob at Game stores ,within a month the Hob just made a sound and then when we checked it has a crack…Went to game stores to report this matter and the sales guy that was assisting me told that I’m not the first client with this incident and it might be a problem with Defys Batch as all the complaints came from clients who bought their stoves the same months. Defy sent a technician who came in unannounced in my home to check the Hob, waited for 2 weeks with no communication from this company. I called in today only to be told about a quote I was to have received,apparently their guy who came to my house says that something was dropped on that Hob and that’s why it cracked…THE NERVE!!!! 😡 How does one come to such a drastic assumption, why are you guys always looking to save costs and don’t care about the poor quality of your appliances and the inconvenience you are causing to customers? I’m super disgusted and I hope this matter will be resolved soon as I’m not gonna spend more weeks with a Hob that is broken. Admit when you are wrong and Stop accusing people to save costs.Be accountable ! They came to replace the Hob, their technician fitted it in. After 3 months it broke again and now they saying I must pay for the damages.Sies DEFY