AV
ASif V
1 reviews | Active since May 2020
19 Sept 2021, 16:38
Defy Hob DHD601
I logged a service call on a Defy Hob DHD601 which is under warranty. A technician was out on the 9th Sep 2021 and confirmed a warranty repair. I have been waiting now 10 days without any feedback, even after I made several follow up calls to their call centre. My reference number as logged with Defy is ***. I would appreciate it if my request can get the required attention by management. Thank you
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Defy Appliances's replyOfficial
20 Sept 2021, 15:33Hi Asif We sincerely apologize for your unpleasant experience and would like to rectify it. Please note that we have passed your message on to the service team, will be following up with them and will let you know as soon as we have feedback. Kind Regards, The DEFY Team
Defy Appliances's reply20 Sept 2021, 15:33
Official
Hi Asif We sincerely apologize for your unpleasant experience and would like to rectify it. Please note that we have passed your message on to the service team, will be following up with them and will let you know as soon as we have feedback. Kind Regards, The DEFY Team