Defy has the Worst service in the world

This is the worst after sales service I have ever received. I have a lot of defy appliances but should something brake I will most definately replace them with another brand. I bought a Defy Tumbledrier August 2021 in May 2022 the tumbledrier started tripping my power not even 10 months old. I lost my proof of purchase so I had to go to the bank to obtain my bankstatements, I then went to the Game store where I bought it they reported it on the Monday 20 June 2022 I received my reference number the lady at game said they will call me within 3 working days. Friday I called defy call centre to hear what is going on the guy I spoke to said they will call me before the end of the day on Friday which never happened now it is the 27th of June 2022 and looking at these reviews I will most definately not get the service I paid for.