Defy has the slogan "You can rely on Defy" but have proven themselves to be ironically unreliable. With POOR quality and even WORSE customer support: – I would rate them zero stars if I could and will NEVER buy Defy again.

I bought a brand new Defy oven as I have always liked the brand. However, when my oven was less than 9 months old, the internal light blew out. I contacted Defy and was told the warranty doesn’t cover “accessories” like the oven light — which is absurd, considering it’s a functional part of the appliance. Even if this were an acceptable excuse, a brand-new high-quality oven with a 3-year warranty's light shouldn't fuse after a few short months of very little use.

I followed up with customer care four times, with initial weak responses and later on no reply, just an absolute unwillingness to assist further. The lack of support is extremely disappointing from a brand with the slogan "You can rely on Defy" - who has proven to be ironically unreliable.

As an avid baker who has a bakery business, I rely on quality appliances. I will never buy Defy again, and I actively discourage others — whether for large or small appliances — from supporting a brand with such poor quality and even worse customer service.