DEFY has POOR aftersale service!!!

We have a Defy stove and fridge which need to be repaired. We have had two defy agents and actually Defy themselves come to my house to check the damage. They were going to order parts and revert back to come and do the repairs.We're still waiting. This has been going on from January. We're so unhappy and disappointed because we cannot use the appliances the way we want to. Somebody please help or should we be looking to buy new appliances from another brand.