Defy has no after sales service and there products arw problematic

In March 2018 around the 20th we had an insurance claim which you guys handled. We received a fridge/freezer, bar fridge and tumbledryer from you guys which was couriered to our front door. Now, the tumbledryer is giving a problem – it is not switching off automatically, but otherwise it is still working fine. After a long battle and long waiting period to get the guys from Defy to actually come and have a look at this dryer, they came to the conclusion that there was something wrong with the distribution board and they couldn’t tell me why. After another month of waiting for them to get the correct part they fixed it. PCB replaced on 22/08/18 Now, the dryer is giving me problems again… if I switch it on, it makes one turn and then switch off automatically. Clearly there is something wrong with this machine, like a factory fault or something.

A call was logged with Defy on 8th of April 2019 and their response on the 10th of April 2019 was:

A service call is booked and the reference number is ********** , Mrs. Prinsloo will be contacted to confirm an appointment date, please note our turnaround time is 2 to 3 working days depending on the technicians work load.

Ishmael Boitumelo Mosweu| Call Centre – Service Controller | Defy Appliances (PTY) LTD

127 15th Road, Randtjies Park, Midrand

Office : 086 100 DEFY(3339)

E –mail ********** web site: www.defy.co.za |

It is the 24th of April 2019 and there are no respose or any action from Defy after numerous phone calls and mails send.

What is the next step? Load the unit and drop it of at their Head office and hope that the problem can be resolved?