MB
Monique B
1 reviews | Active since Dec 2023
10 Oct 2024, 12:24
DEFY - GAME POOR SERVICE
I purchased a Defy refrigerator from Game liberty Mall in February 2024.
I previously had an issue with the thermometer which has replaced at the end of August 2024.
The refrigerator is now over freezing and leaking water to which I inform Defy and Game.
I requested for them to replace the refrigerator instead of fixing it however they are refusing and wanting to fix it again despite the refrigerator been under warranty and less than a year old.
This has become highly fustrating and poor services. I will be reporting to the consumer ombudsman.
I would not recommend buying Defy ever again.
Helpful (0)
Replies (12)0
Replies (12)
Defy Appliances's replyOfficial
10 Oct 2024, 13:32Good day Monique,
We apologise for the inconvenience,
Kindly read our terms and conditions of your warranty on the website to clarity Defy's sole discretion to elect repair or exchange.
The issue has been escalated to the service team for feedback and resolution.
Warm regards,
Customer Care Team
Defy Appliances (Pty) Ltd
We apologise for the inconvenience,
Kindly read our terms and conditions of your warranty on the website to clarity Defy's sole discretion to elect repair or exchange.
The issue has been escalated to the service team for feedback and resolution.
Warm regards,
Customer Care Team
Defy Appliances (Pty) Ltd
Defy Appliances's reply10 Oct 2024, 13:32
Official
Good day Monique,
We apologise for the inconvenience,
Kindly read our terms and conditions of your warranty on the website to clarity Defy's sole discretion to elect repair or exchange.
The issue has been escalated to the service team for feedback and resolution.
Warm regards,
Customer Care Team
Defy Appliances (Pty) Ltd
We apologise for the inconvenience,
Kindly read our terms and conditions of your warranty on the website to clarity Defy's sole discretion to elect repair or exchange.
The issue has been escalated to the service team for feedback and resolution.
Warm regards,
Customer Care Team
Defy Appliances (Pty) Ltd
MB
Monique B's updateReviewer Update
10 Oct 2024, 14:44Good day
I have the previous job number - ***.
Please note I am currently at work. I finish at 4pm if you wish to speak to me the above number is correct ***
I have the previous job number - ***.
Please note I am currently at work. I finish at 4pm if you wish to speak to me the above number is correct ***
MB
Monique B's update10 Oct 2024, 14:44
Reviewer Update
Good day
I have the previous job number - ***.
Please note I am currently at work. I finish at 4pm if you wish to speak to me the above number is correct ***
I have the previous job number - ***.
Please note I am currently at work. I finish at 4pm if you wish to speak to me the above number is correct ***
MB
Monique B's updateReviewer Update
11 Oct 2024, 08:32Good day
Please may I have a response by close of business 14 October 2024 on whether my refrigerator will be replaced.
If you wish to speak to me.. I have a lunch break at 12 and I finish work at 3:30.
Please may I have a response by close of business 14 October 2024 on whether my refrigerator will be replaced.
If you wish to speak to me.. I have a lunch break at 12 and I finish work at 3:30.
MB
Monique B's update11 Oct 2024, 08:32
Reviewer Update
Good day
Please may I have a response by close of business 14 October 2024 on whether my refrigerator will be replaced.
If you wish to speak to me.. I have a lunch break at 12 and I finish work at 3:30.
Please may I have a response by close of business 14 October 2024 on whether my refrigerator will be replaced.
If you wish to speak to me.. I have a lunch break at 12 and I finish work at 3:30.
MB
Monique B's updateReviewer Update
11 Oct 2024, 08:53Good day
Please note I didn't ask for a repair but to replace the refrigerator.
I just spoke to a lady from my work place and she has a Defy appliances which was replaced. She also does not have great things to say about Defy.
Please explain what type of quality is this, from the thermometer to now the fridge door all less than a year old and it's a brand new refrigerator. Absolutely terrible.
I will be reporting this to the consumer ombudsman. If this is the case please return my money and take your defective product back.
It seems now days consumers need to be nasty in order to receive proper service.
Please note I didn't ask for a repair but to replace the refrigerator.
I just spoke to a lady from my work place and she has a Defy appliances which was replaced. She also does not have great things to say about Defy.
Please explain what type of quality is this, from the thermometer to now the fridge door all less than a year old and it's a brand new refrigerator. Absolutely terrible.
I will be reporting this to the consumer ombudsman. If this is the case please return my money and take your defective product back.
It seems now days consumers need to be nasty in order to receive proper service.
MB
Monique B's update11 Oct 2024, 08:53
Reviewer Update
Good day
Please note I didn't ask for a repair but to replace the refrigerator.
I just spoke to a lady from my work place and she has a Defy appliances which was replaced. She also does not have great things to say about Defy.
Please explain what type of quality is this, from the thermometer to now the fridge door all less than a year old and it's a brand new refrigerator. Absolutely terrible.
I will be reporting this to the consumer ombudsman. If this is the case please return my money and take your defective product back.
It seems now days consumers need to be nasty in order to receive proper service.
Please note I didn't ask for a repair but to replace the refrigerator.
I just spoke to a lady from my work place and she has a Defy appliances which was replaced. She also does not have great things to say about Defy.
Please explain what type of quality is this, from the thermometer to now the fridge door all less than a year old and it's a brand new refrigerator. Absolutely terrible.
I will be reporting this to the consumer ombudsman. If this is the case please return my money and take your defective product back.
It seems now days consumers need to be nasty in order to receive proper service.
Defy Appliances's replyOfficial
11 Oct 2024, 08:56Good day Monique,
As previously advised, Kindly read our terms and conditions of your warranty on the website to clarity Defy's sole discretion to elect repair or exchange.
Warm regards,
Customer Care Team
Defy Appliances (Pty) Ltd
As previously advised, Kindly read our terms and conditions of your warranty on the website to clarity Defy's sole discretion to elect repair or exchange.
Warm regards,
Customer Care Team
Defy Appliances (Pty) Ltd
Defy Appliances's reply11 Oct 2024, 08:56
Official
Good day Monique,
As previously advised, Kindly read our terms and conditions of your warranty on the website to clarity Defy's sole discretion to elect repair or exchange.
Warm regards,
Customer Care Team
Defy Appliances (Pty) Ltd
As previously advised, Kindly read our terms and conditions of your warranty on the website to clarity Defy's sole discretion to elect repair or exchange.
Warm regards,
Customer Care Team
Defy Appliances (Pty) Ltd
MB
Monique B's updateReviewer Update
11 Oct 2024, 09:09I have read it.
Please stop quoting the same thing to me.
I am reporting this to the consumer ombudsman.
Please stop quoting the same thing to me.
I am reporting this to the consumer ombudsman.
MB
Monique B's update11 Oct 2024, 09:09
Reviewer Update
I have read it.
Please stop quoting the same thing to me.
I am reporting this to the consumer ombudsman.
Please stop quoting the same thing to me.
I am reporting this to the consumer ombudsman.
Defy Appliances's replyOfficial
11 Oct 2024, 09:13Good day Monique,
Your feedback has been noted.
The issue will be resolved as the job has been logged.
Warm regards,
Customer Care Team
Defy Appliances (Pty) Ltd
Your feedback has been noted.
The issue will be resolved as the job has been logged.
Warm regards,
Customer Care Team
Defy Appliances (Pty) Ltd
Defy Appliances's reply11 Oct 2024, 09:13
Official
Good day Monique,
Your feedback has been noted.
The issue will be resolved as the job has been logged.
Warm regards,
Customer Care Team
Defy Appliances (Pty) Ltd
Your feedback has been noted.
The issue will be resolved as the job has been logged.
Warm regards,
Customer Care Team
Defy Appliances (Pty) Ltd
MB
Monique B's updateReviewer Update
15 Oct 2024, 07:50Good day
Please note nobody has the human decency to contact me regarding my refrigerator.
Please note nobody has the human decency to contact me regarding my refrigerator.
MB
Monique B's update15 Oct 2024, 07:50
Reviewer Update
Good day
Please note nobody has the human decency to contact me regarding my refrigerator.
Please note nobody has the human decency to contact me regarding my refrigerator.
MB
Monique B's updateReviewer Update
16 Oct 2024, 09:35I have contacted Defy three times in the last hour. Each person told me they are escalating the matter.
The last call was with a lady named Siya ***) who told me she will have her manager contact me because she has escalated the matter.
It's now 9:34 let's see how long Defy takes respond to my query.
The door was repaired yesterday and still isn't working.
Pathetic!
The last call was with a lady named Siya ***) who told me she will have her manager contact me because she has escalated the matter.
It's now 9:34 let's see how long Defy takes respond to my query.
The door was repaired yesterday and still isn't working.
Pathetic!
MB
Monique B's update16 Oct 2024, 09:35
Reviewer Update
I have contacted Defy three times in the last hour. Each person told me they are escalating the matter.
The last call was with a lady named Siya ***) who told me she will have her manager contact me because she has escalated the matter.
It's now 9:34 let's see how long Defy takes respond to my query.
The door was repaired yesterday and still isn't working.
Pathetic!
The last call was with a lady named Siya ***) who told me she will have her manager contact me because she has escalated the matter.
It's now 9:34 let's see how long Defy takes respond to my query.
The door was repaired yesterday and still isn't working.
Pathetic!
Defy Appliances's replyOfficial
16 Oct 2024, 09:41Good day Monique, The team will be in touch for resolution.
Warm Regards, Customer Care TeamDefy Appliances (Pty) Ltd
Warm Regards, Customer Care TeamDefy Appliances (Pty) Ltd
Defy Appliances's reply16 Oct 2024, 09:41
Official
Good day Monique, The team will be in touch for resolution.
Warm Regards, Customer Care TeamDefy Appliances (Pty) Ltd
Warm Regards, Customer Care TeamDefy Appliances (Pty) Ltd
MB
Monique B's updateReviewer Update
09 Dec 2024, 19:45Yet again I find myself having to comment on Hellopeter.
The thermometer has giving up again. Defy wants to repair it again.
I lodged a complaint with Game on the 3 December and a technician from Defy came on the 5th December to which he informed me the thermometer is broken once again..
My food has been going off and nobody from Defy has contacted me.
Honestly the most pathetic customer service from Defy.. I regret my purchase. I am still waiting to hear from Defy.
The thermometer has giving up again. Defy wants to repair it again.
I lodged a complaint with Game on the 3 December and a technician from Defy came on the 5th December to which he informed me the thermometer is broken once again..
My food has been going off and nobody from Defy has contacted me.
Honestly the most pathetic customer service from Defy.. I regret my purchase. I am still waiting to hear from Defy.
MB
Monique B's update09 Dec 2024, 19:45
Reviewer Update
Yet again I find myself having to comment on Hellopeter.
The thermometer has giving up again. Defy wants to repair it again.
I lodged a complaint with Game on the 3 December and a technician from Defy came on the 5th December to which he informed me the thermometer is broken once again..
My food has been going off and nobody from Defy has contacted me.
Honestly the most pathetic customer service from Defy.. I regret my purchase. I am still waiting to hear from Defy.
The thermometer has giving up again. Defy wants to repair it again.
I lodged a complaint with Game on the 3 December and a technician from Defy came on the 5th December to which he informed me the thermometer is broken once again..
My food has been going off and nobody from Defy has contacted me.
Honestly the most pathetic customer service from Defy.. I regret my purchase. I am still waiting to hear from Defy.
Defy Appliances's replyOfficial
10 Dec 2024, 08:43Good day Monique, The team will be in touch for resolution.
Warm Regards, Customer Care TeamDefy Appliances (Pty) Ltd
Warm Regards, Customer Care TeamDefy Appliances (Pty) Ltd
Defy Appliances's reply10 Dec 2024, 08:43
Official
Good day Monique, The team will be in touch for resolution.
Warm Regards, Customer Care TeamDefy Appliances (Pty) Ltd
Warm Regards, Customer Care TeamDefy Appliances (Pty) Ltd