Defy frifge/freezer should get a negative 10 review

If possible, I would give Defy a negative rating. My fridge/freezer gasket failed i.e. the freezer door was not sealing. I placed a service call with Defy and it took a week for a technician to bring and install the part. Apparently they don't keep spare parts in Johannesburg. Note the fridge/freezer was only only bought 4 years ago. The day after the gasket was installed, it failed. In desperation I bought a new fridge/freezer (not a Defy). This is an expensive item and I don't expect it to only last 4 years.