Defy Fridge/Freezer lack in repairs and feedback

In December I went on vacation my daughter came to feed the dogs. When she got to my house she found the freezer door of my double door fridge /freezer slightly opened and the unit ringing an alarm. After investigation she found that the door of the freezer did not want to close and seal properly. She had to discard all the items in the freezer as everything was defrosted and rotten.

Upon my return I made Contact with Makro Centurion where I bought the unit in January 2024 and they made contact with Defy to come and assess the problem.

After many follow up calls to get a technician here Someone eventually came to see me to assess the problem.

The technician foundings was that the rubber bands of the freezer was faulty. They then came to replace it but ended up replacing the fridge rubbers and not the freezer rubbers. The problem occured. In February after my return from a business trip the same happend and I had to again discard some of the frozen meats in the freezer. I again made contact with Defy. The technicians came out testing the unit again. As they confirmed they will be in contact, I had to on numerous occasions phone them to obtain feedback and get updates on the repairs.

Till date no constructive feedback has been received and no progress on the repairs. I'm my opinion they are playing for time as the warranty will laps end of the year.