NN
Neil N
1 reviews | Active since Feb 2021
31 Jan 2025, 13:28
Defy Fridge still broken after 3 weeks of waiting
I have a Defy fridge which gave issues and after 3 weeks I still don’t have it fixed by Defy. The unit is only 12 months old. Terrible service and I lost thousands of rands worth of food. Do not buy a defy product especially since the service to fix there own product never happens
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Replies (5)0
Replies (5)
Defy Appliances's replyOfficial
31 Jan 2025, 13:37 Good day Neil,
We apologise for this experience.
The issue has been escalated to the service team for feedback and resolution.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
We apologise for this experience.
The issue has been escalated to the service team for feedback and resolution.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
Defy Appliances's reply31 Jan 2025, 13:37
Official
Good day Neil,
We apologise for this experience.
The issue has been escalated to the service team for feedback and resolution.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
We apologise for this experience.
The issue has been escalated to the service team for feedback and resolution.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
NN
Neil N's updateReviewer Update
01 Feb 2025, 15:19Yes your technician came today. But the freezer is still not working and now my lcd screen is blank. It’s worse than it was before. Either it’s fixed on Monday or I get a new fridge or a refund to get a different brand fridge. This is ridiculous
NN
Neil N's update01 Feb 2025, 15:19
Reviewer Update
Yes your technician came today. But the freezer is still not working and now my lcd screen is blank. It’s worse than it was before. Either it’s fixed on Monday or I get a new fridge or a refund to get a different brand fridge. This is ridiculous
Defy Appliances's replyOfficial
03 Feb 2025, 00:55Good day Neil,
The issue has been escalated to the service team for feedback and resolution.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
The issue has been escalated to the service team for feedback and resolution.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
Defy Appliances's reply03 Feb 2025, 00:55
Official
Good day Neil,
The issue has been escalated to the service team for feedback and resolution.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
The issue has been escalated to the service team for feedback and resolution.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
NN
Neil N's updateReviewer Update
07 Feb 2025, 07:23Morning Defy
Once again the error is now back after 2 days
This is ridiculous and I want my money back or new fridge.
I will be taking this up next with consumer protection as I lost thousands of rands in food and yesterday just restocked my freezer.
Once again the error is now back after 2 days
This is ridiculous and I want my money back or new fridge.
I will be taking this up next with consumer protection as I lost thousands of rands in food and yesterday just restocked my freezer.
NN
Neil N's update07 Feb 2025, 07:23
Reviewer Update
Morning Defy
Once again the error is now back after 2 days
This is ridiculous and I want my money back or new fridge.
I will be taking this up next with consumer protection as I lost thousands of rands in food and yesterday just restocked my freezer.
Once again the error is now back after 2 days
This is ridiculous and I want my money back or new fridge.
I will be taking this up next with consumer protection as I lost thousands of rands in food and yesterday just restocked my freezer.
Defy Appliances's replyOfficial
07 Feb 2025, 07:41Good day Neil,
The issue has been escalated to the service team for feedback and resolution.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
The issue has been escalated to the service team for feedback and resolution.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
Defy Appliances's reply07 Feb 2025, 07:41
Official
Good day Neil,
The issue has been escalated to the service team for feedback and resolution.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
The issue has been escalated to the service team for feedback and resolution.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd