DEFY FRIDGE FREEZER from MAKRO

Black Friday Defy Fridge Freezer at Makro: Had saved up my Discovery Miles since Jan to buy a new fridge-freezer during the Black Friday promo. Was firstly extremely frustrated to be UNABLE to buy my Less 31% Bosch fridge-freezer from Takelot with my Discovery Miles, eventho the online offer listed Discovery Miles as a method of payment!! (Takelot did respond to my unfinished online purchase, but only after the offer had expired!) I then found a comparable size Defy fridge-freezer at Less 20% at Makro, which, happily I was able to purchase with my miles. I was very excited to learn that my new appliance would be delivered the next day, free of charge!! (unlike Takelot whose delivery fee is a minimum R250!) All communication, delivery etc was handled very competently by Makro - emails, sms, ph calls. On unpacking my fridge-freezer i was extremely disappointed & angry to find that the corner of the freezer door was damaged, as was the door seal & also the plastic covering of the fridge door!! This damage was definitely present before the appliance was packaged & shrinkwrapped, as the packaging was totally intact & in no way damaged on delivery. So eventho the fridge had a quality control no. sticker on its rear, the required quality inspection standard was definitely not adhered to!!! Makro handled the return courteously & with repeated apologies for inconvenience caused. The fridge was finally collected on Fri 5/12. However, due to a lack of continuity from the telephone helpline to the online returns submission to the email customer service person, my request to replace the fridge at the same discounted price was ignored until after a credit had been processed. Only when I asked the question for the 4th time, was I then informed that a replacement appliance was now not possible as a credit had already been processed. My Discovery Miles were credited to my Discovery account 9/12/25. But I do not have my new fridge !!! 😡😡😡