Defy Fridge Freezer Complaint

We previously Purchased a Defy Fridge/Bottom Freezer which was manufactured at Defy Ladysmith Factory ..Eventually after much quality issues this fridge was swopped by Defy SA ( Durban) for another Defy Fridge ( metallic )made in Turkey which also has issues.I currently have this fridge which I contacted the "Defy Service Call Centre -Jhb" in Jan 22 ,and despite asking them for the email of Head of Marketing at Defy SA they said they dont have an email.?? So this morning I spent two hours compiling an email of my current fridge Complaint with photos /serial number etc sent to Defy Service Call Centre Jhb asking them to copy the Defy SA Marketing Manager .I then received a call with a nasty attitude by a Call Centre Staff.I Then asked for her Managers email and then Manager Calls me and goes in circles.I tell her so many times to send my email to The Tech Manager at Defy SA instead of wasting my time and going in circles.Eventually she says "I will now do nothing about it:?

I have bought another deep freezer (uncollected ) from Game Liberty Mall Pmb and do not think I will support Defy SA again.I believe theyare now part of Arcelik in Turkey but the Attitude towards me as a brand supporter has bern lost due to the Arrogant Attitude of the Defy Service Call Centre Staff in Jhb, Nb. this current "Swopped Replacement Defy Fridge " M365 made in Turkey has also been giving from the first month and the Defy appoi ted Service Agenthas been to my place numerous timeseg Changing the doors ,checking air leaks,compressor noise etc. The fridge condition is like new as we look after our stuffand all I am asking is to check out possible quality defects which Defy SA does not seem too keen on. CAN THE MARKETING HEAD OF DEFY SA PLSE CONTACT ME via Hellopeter.