Defy Fridge / Freezer
I bought a C300 Fridge / Freezer from Makro on the 23rd of April 2017. Defy appliciances comes with a handy 3 year on site service warranty. Over the past year, almost 2 years Defy had to be called out to fix this Fridge / Freezer 3 times. Service calls logged, 20 Dec 2017, 24 May 2018, 6 Feb' 2019 and now again 11 March 2019.
The issue is that the fridge either gets to cold or not cold at all. Then at the same time the freezer either over freezes or it does not freeze at all. On every call out Defy sent a contractor out to look at the issue and fix the issue. But on every fix the issue came back every time.
I feel that Defy needs to replace this product with a new one as I have not had uninterrupted enjoyment from buying this product.
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Replies (1)'s updateReviewer Update
15 Apr 2019, 15:16Still no response from Defy. Fridge has now been serviced 4 times without a decent response from Defy. I will not recommend buying a product from Defy even with the knowledge that Defy has a 3 year warranty which will service my fridge but to no use. Defy has lost my support.
's update15 Apr 2019, 15:16
Reviewer Update
Still no response from Defy. Fridge has now been serviced 4 times without a decent response from Defy. I will not recommend buying a product from Defy even with the knowledge that Defy has a 3 year warranty which will service my fridge but to no use. Defy has lost my support.