Defy Fridge

I purchased a Defy DFF536 double door Fridge @ Hirsch Hillcrest on the 16.11.2024. It's had only been 3 months and I had issue with the Friddge making a loud noise and control panel stop working. I had made several call to Hirsch to lay a complaint with no support. Eventually I had to drive to the store Hirsch @ Hillcrest on the 28.02.2025 just to log a complaint to get Defy to send someone out. They are on the 01/ 03/25 took down the problem and we had another person who turn up on the 13/03 with the wrong size element to be changed and we were not advise to defrost the fridge. I am really upset cos I don't have another fridge that can be used and no one at all returns my calls. Money has been received so the seller don't care. This is ridiculous as people work hard for their money. The service from bith parties is an acceptable. Very disappointing.