KG
Kaelinn G

1 reviews | Active since Jul 2016

31 Jan 2024, 17:56

Defy fridge bull**** !

Im getting VERY ****ed of with Defy . After assessing my fridge which i bought brand new it turned out it doesn't have gas in.. ive had to throw away lots of food already. Eventually i got a hold of Defy to get them to comw out which was the 16th of Jan , they informed me they will replace it. Since then the stock date has changed 3 times. Promising to call me every time i call and i NEVER get proper feedback or at all!!!! Having a fridge is a necessity i have groceries in there that cost a pretty penny and besides that im getting so inconvenienced because i cant keep any of my food that requires to be in the fridge by me because ive been waiting for a new fridge

This is ridiculous! And very annoying bull**** actually that i have a new fridge but it doesn't work ***!

0
Replies (2)
Defy Appliances
Defy Appliances's reply01 Feb 2024, 11:43
Official
Good day Kaelinn, 
We apologise for this experience, kindly assist us with your job number in the private reply so we can assist and resolve the exchange promptly. 

Warm regards, 

Customer Care Team
Defy Appliances (Pty) Ltd 

Defy Appliances
Defy Appliances's reply02 Feb 2024, 10:57
Official
Hi Kaelinn, 
We understand your frustration. The issue has been escalated for feedback and resolution. 

We will notify with feedback. 

Warm regards, 

Customer Care Team
Defy Appliances (Pty) Ltd