Defy Fridge

We bought a Defy fridge on the 8th of March 2025 the unit only worked for three weeks, we logged a call with them to replace the unit however when we call their contact center we get advised that a senior technician will need to come and check the unit but they will only be in my area only on thursday (call reference ***). That time all the food in the fridge has spoiled I call them now to do a follow up I spoke to a lady by the name of Khanyisile who promised to call me back yesterday to provide feedback which never happened. I spoke to her now she puts me on hold without even advising me, when she connects the call again she just tells me that the unit will be replaced depending on availablility.

We called again on the 7th and the agent who assisted us told us they can't provide any feedback as they are aboy to knock off.