KG
Keegan G
1 reviews | Active since Dec 2022
17 Sept 2024, 04:26
Defy Fridge
Dear Defy Team,
I am writing to formally express my profound dissatisfaction regarding the ongoing issues we have encountered with our refrigerator purchase, which has severely impacted my wife and me since we recently got married and are in the process of furnishing our new home.
Initially, we purchased a demo model fridge through Hirsh at the House and Garden Show. After following the instructions to turn it on after a prescribed time, we were dismayed to find it not working. We then contacted Kershan from Hirsh on the same day to advise that the fridge was malfunctioning and not cooling at all. This unfortunate situation led to the spoilage of a considerable amount of groceries, which we had stocked up on with the expectation that we had a functioning fridge delievered.Keshan sent through a defy technician and the fridge was replaced however i still wanted defy to know that it just does not end with replacement so on July 16, 2024, I communicated this issue to Kershan from Hirsh, who confirmed he would log a complaint with Defy, yet he was unable to assure us of any compensation. Since then, we have not received any communication regarding this matter.
Subsequently, we received a replacement fridge. Regrettably, this unit also has significant problems: the water dispenser is non-functional, and the freezer accumulates an excessive amount of frost, despite it being marketed as frost-free. A technician visited our home and mentioned he would discuss our case with his manager, but we have yet to see any resolution.
I am requesting immediate contact from a senior representative at Defy regarding compensation for the spoiled goods, my expenses related to travel for technician visits, and time lost from work for delivery and repairs. Please also note that my fridge leaks water and we nee to wipe our kitchen floor all the time. I find this entire experience unacceptable, especially from a reputable brand such as yours, and it has left me deeply disappointed
Thank you for your urgent attention to this matter.
Sincerely, Keegan
Helpful (0)
Replies (13)0
Replies (13)
Defy Appliances's replyOfficial
17 Sept 2024, 10:38Good day Keegan,
We apologise for this experience.
The issue has been escalated to the service team for feedback and resolution for your dispenser and frost issue.
Unfortunately there is no insurance for spoiled goods, time or travel costs as your warranty covered your repairs and spares.
Warm Regards, Customer Care TeamDefy Appliances (Pty) Ltd
We apologise for this experience.
The issue has been escalated to the service team for feedback and resolution for your dispenser and frost issue.
Unfortunately there is no insurance for spoiled goods, time or travel costs as your warranty covered your repairs and spares.
Warm Regards, Customer Care TeamDefy Appliances (Pty) Ltd
Defy Appliances's reply17 Sept 2024, 10:38
Official
Good day Keegan,
We apologise for this experience.
The issue has been escalated to the service team for feedback and resolution for your dispenser and frost issue.
Unfortunately there is no insurance for spoiled goods, time or travel costs as your warranty covered your repairs and spares.
Warm Regards, Customer Care TeamDefy Appliances (Pty) Ltd
We apologise for this experience.
The issue has been escalated to the service team for feedback and resolution for your dispenser and frost issue.
Unfortunately there is no insurance for spoiled goods, time or travel costs as your warranty covered your repairs and spares.
Warm Regards, Customer Care TeamDefy Appliances (Pty) Ltd
KG
Keegan G's updateReviewer Update
17 Sept 2024, 11:56Dear Defy Team,
I want to express my profound dissatisfaction with your recent response regarding my ongoing refrigerator issues. I found the service I received to be inadequate and lacking the professionalism I expect from your company.
Firstly, the representative who called me seemed unable to engage in a meaningful conversation, leaving my concerns unaddressed. This is simply unacceptable. I must insist on a clear resolution regarding compensation for my spoiled groceries due to the ongoing malfunction of my refrigerator.
I do not want to hear that you lack insurance or that the warranty applies. Given that I purchased the fridge in July and this will be the third replacement, it is reasonable to expect a fitting resolution. I am seeking a replacement unit that is comparable or better to my current model, rather than empty apologies.
PLEASE NOTE I DO NOT WANT THE SAME FRIDGE I WANT SOMETHING BETTER AND SIMILAR TO THE ONE I PURCHASED.
If this situation is not resolved promptly, I will have no choice but to escalate this matter to the ombudsman and other relevant authorities. I understand that your service manager for the KZN region is supposed to reach out to me, and I expect that call to result in a satisfactory solution rather than more excuses.
I look forward to your prompt response.
Sincerely,
Keegan
I want to express my profound dissatisfaction with your recent response regarding my ongoing refrigerator issues. I found the service I received to be inadequate and lacking the professionalism I expect from your company.
Firstly, the representative who called me seemed unable to engage in a meaningful conversation, leaving my concerns unaddressed. This is simply unacceptable. I must insist on a clear resolution regarding compensation for my spoiled groceries due to the ongoing malfunction of my refrigerator.
I do not want to hear that you lack insurance or that the warranty applies. Given that I purchased the fridge in July and this will be the third replacement, it is reasonable to expect a fitting resolution. I am seeking a replacement unit that is comparable or better to my current model, rather than empty apologies.
PLEASE NOTE I DO NOT WANT THE SAME FRIDGE I WANT SOMETHING BETTER AND SIMILAR TO THE ONE I PURCHASED.
If this situation is not resolved promptly, I will have no choice but to escalate this matter to the ombudsman and other relevant authorities. I understand that your service manager for the KZN region is supposed to reach out to me, and I expect that call to result in a satisfactory solution rather than more excuses.
I look forward to your prompt response.
Sincerely,
Keegan
KG
Keegan G's update17 Sept 2024, 11:56
Reviewer Update
Dear Defy Team,
I want to express my profound dissatisfaction with your recent response regarding my ongoing refrigerator issues. I found the service I received to be inadequate and lacking the professionalism I expect from your company.
Firstly, the representative who called me seemed unable to engage in a meaningful conversation, leaving my concerns unaddressed. This is simply unacceptable. I must insist on a clear resolution regarding compensation for my spoiled groceries due to the ongoing malfunction of my refrigerator.
I do not want to hear that you lack insurance or that the warranty applies. Given that I purchased the fridge in July and this will be the third replacement, it is reasonable to expect a fitting resolution. I am seeking a replacement unit that is comparable or better to my current model, rather than empty apologies.
PLEASE NOTE I DO NOT WANT THE SAME FRIDGE I WANT SOMETHING BETTER AND SIMILAR TO THE ONE I PURCHASED.
If this situation is not resolved promptly, I will have no choice but to escalate this matter to the ombudsman and other relevant authorities. I understand that your service manager for the KZN region is supposed to reach out to me, and I expect that call to result in a satisfactory solution rather than more excuses.
I look forward to your prompt response.
Sincerely,
Keegan
I want to express my profound dissatisfaction with your recent response regarding my ongoing refrigerator issues. I found the service I received to be inadequate and lacking the professionalism I expect from your company.
Firstly, the representative who called me seemed unable to engage in a meaningful conversation, leaving my concerns unaddressed. This is simply unacceptable. I must insist on a clear resolution regarding compensation for my spoiled groceries due to the ongoing malfunction of my refrigerator.
I do not want to hear that you lack insurance or that the warranty applies. Given that I purchased the fridge in July and this will be the third replacement, it is reasonable to expect a fitting resolution. I am seeking a replacement unit that is comparable or better to my current model, rather than empty apologies.
PLEASE NOTE I DO NOT WANT THE SAME FRIDGE I WANT SOMETHING BETTER AND SIMILAR TO THE ONE I PURCHASED.
If this situation is not resolved promptly, I will have no choice but to escalate this matter to the ombudsman and other relevant authorities. I understand that your service manager for the KZN region is supposed to reach out to me, and I expect that call to result in a satisfactory solution rather than more excuses.
I look forward to your prompt response.
Sincerely,
Keegan
Defy Appliances's replyOfficial
17 Sept 2024, 12:09Your issues have been noted
Warm Regards, Customer Care TeamDefy Appliances (Pty) Ltd
Warm Regards, Customer Care TeamDefy Appliances (Pty) Ltd
Defy Appliances's reply17 Sept 2024, 12:09
Official
Your issues have been noted
Warm Regards, Customer Care TeamDefy Appliances (Pty) Ltd
Warm Regards, Customer Care TeamDefy Appliances (Pty) Ltd
KG
Keegan G's updateReviewer Update
17 Sept 2024, 13:15Dear Defy Team,
I am glad that my issues have been noted. I will respond back on this page once a satisfactory resolution has been reached.
I always say, once a business grows big, they forget their roots and customer service. You guys need to go back to the drawing board and work on your customer service. Look at Hello Peter and ask yourselves, “What are we doing wrong as a business for so many customers to be complaining?” Surely, we are doing something wrong. Just because Defy has grown big, don’t think you can walk over your customers. You are messing with the wrong person, and until I get a satisfactory resolution, I will not let this rest.
A very dissatisfied and unhappy customer.
I am glad that my issues have been noted. I will respond back on this page once a satisfactory resolution has been reached.
I always say, once a business grows big, they forget their roots and customer service. You guys need to go back to the drawing board and work on your customer service. Look at Hello Peter and ask yourselves, “What are we doing wrong as a business for so many customers to be complaining?” Surely, we are doing something wrong. Just because Defy has grown big, don’t think you can walk over your customers. You are messing with the wrong person, and until I get a satisfactory resolution, I will not let this rest.
A very dissatisfied and unhappy customer.
KG
Keegan G's update17 Sept 2024, 13:15
Reviewer Update
Dear Defy Team,
I am glad that my issues have been noted. I will respond back on this page once a satisfactory resolution has been reached.
I always say, once a business grows big, they forget their roots and customer service. You guys need to go back to the drawing board and work on your customer service. Look at Hello Peter and ask yourselves, “What are we doing wrong as a business for so many customers to be complaining?” Surely, we are doing something wrong. Just because Defy has grown big, don’t think you can walk over your customers. You are messing with the wrong person, and until I get a satisfactory resolution, I will not let this rest.
A very dissatisfied and unhappy customer.
I am glad that my issues have been noted. I will respond back on this page once a satisfactory resolution has been reached.
I always say, once a business grows big, they forget their roots and customer service. You guys need to go back to the drawing board and work on your customer service. Look at Hello Peter and ask yourselves, “What are we doing wrong as a business for so many customers to be complaining?” Surely, we are doing something wrong. Just because Defy has grown big, don’t think you can walk over your customers. You are messing with the wrong person, and until I get a satisfactory resolution, I will not let this rest.
A very dissatisfied and unhappy customer.
Defy Appliances's replyOfficial
17 Sept 2024, 13:31Good day Keegan,
Your issues have been noted and your issue will be addressed by management as advised.
Warm Regards, Customer Care TeamDefy Appliances (Pty) Ltd
Your issues have been noted and your issue will be addressed by management as advised.
Warm Regards, Customer Care TeamDefy Appliances (Pty) Ltd
Defy Appliances's reply17 Sept 2024, 13:31
Official
Good day Keegan,
Your issues have been noted and your issue will be addressed by management as advised.
Warm Regards, Customer Care TeamDefy Appliances (Pty) Ltd
Your issues have been noted and your issue will be addressed by management as advised.
Warm Regards, Customer Care TeamDefy Appliances (Pty) Ltd
KG
Keegan G's updateReviewer Update
19 Sept 2024, 11:11Dear Defy Team,
I am still frustrated and disappointed regarding the recent service I received. A technician visited my house on the 13th of September 2024, and since then, I have not received any follow-up call from senior management, apart from an agent who can barely hold a conversation.
My house was flooded with water, and I have been left without any accountability or resolution from your side. This situation is unacceptable, and I am losing patience with the lack of response.
Please let me know if you plan to address this issue and provide a resolution.
I expect an immediate call and a prompt resolution to this matter, from a senior manager.
I dont even think the president is as busy as you guys.
Please can someone call me ASAP with a resolution and a will and way forward.
A very dissatisfied and unhappy customer!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I am still frustrated and disappointed regarding the recent service I received. A technician visited my house on the 13th of September 2024, and since then, I have not received any follow-up call from senior management, apart from an agent who can barely hold a conversation.
My house was flooded with water, and I have been left without any accountability or resolution from your side. This situation is unacceptable, and I am losing patience with the lack of response.
Please let me know if you plan to address this issue and provide a resolution.
I expect an immediate call and a prompt resolution to this matter, from a senior manager.
I dont even think the president is as busy as you guys.
Please can someone call me ASAP with a resolution and a will and way forward.
A very dissatisfied and unhappy customer!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
KG
Keegan G's update19 Sept 2024, 11:11
Reviewer Update
Dear Defy Team,
I am still frustrated and disappointed regarding the recent service I received. A technician visited my house on the 13th of September 2024, and since then, I have not received any follow-up call from senior management, apart from an agent who can barely hold a conversation.
My house was flooded with water, and I have been left without any accountability or resolution from your side. This situation is unacceptable, and I am losing patience with the lack of response.
Please let me know if you plan to address this issue and provide a resolution.
I expect an immediate call and a prompt resolution to this matter, from a senior manager.
I dont even think the president is as busy as you guys.
Please can someone call me ASAP with a resolution and a will and way forward.
A very dissatisfied and unhappy customer!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I am still frustrated and disappointed regarding the recent service I received. A technician visited my house on the 13th of September 2024, and since then, I have not received any follow-up call from senior management, apart from an agent who can barely hold a conversation.
My house was flooded with water, and I have been left without any accountability or resolution from your side. This situation is unacceptable, and I am losing patience with the lack of response.
Please let me know if you plan to address this issue and provide a resolution.
I expect an immediate call and a prompt resolution to this matter, from a senior manager.
I dont even think the president is as busy as you guys.
Please can someone call me ASAP with a resolution and a will and way forward.
A very dissatisfied and unhappy customer!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Defy Appliances's replyOfficial
19 Sept 2024, 12:07Good day Keegan,
As advised, all issues have been noted. Management is dealing with your issue and it will be brought to your attention when it has a verdict.
Warm Regards, Customer Care TeamDefy Appliances (Pty) Ltd
As advised, all issues have been noted. Management is dealing with your issue and it will be brought to your attention when it has a verdict.
Warm Regards, Customer Care TeamDefy Appliances (Pty) Ltd
Defy Appliances's reply19 Sept 2024, 12:07
Official
Good day Keegan,
As advised, all issues have been noted. Management is dealing with your issue and it will be brought to your attention when it has a verdict.
Warm Regards, Customer Care TeamDefy Appliances (Pty) Ltd
As advised, all issues have been noted. Management is dealing with your issue and it will be brought to your attention when it has a verdict.
Warm Regards, Customer Care TeamDefy Appliances (Pty) Ltd
KG
Keegan G's updateReviewer Update
25 Sept 2024, 12:00Dear Defy Team,
I hope this message finds you well.
I am writing to remind you that today is the 25th of September, and I am still awaiting feedback regarding my previous inquiries. I wanted to bring to your attention that I visited the Hirsh store last week Friday at my own expense and found a replacement fridge that is also a Defy product.
I would greatly appreciate it if someone could call me back to provide a resolution, as I am losing my patience with the ongoing delays.
Thank you for your attention to this matter, and I look forward to your prompt response.
Best regards,
I hope this message finds you well.
I am writing to remind you that today is the 25th of September, and I am still awaiting feedback regarding my previous inquiries. I wanted to bring to your attention that I visited the Hirsh store last week Friday at my own expense and found a replacement fridge that is also a Defy product.
I would greatly appreciate it if someone could call me back to provide a resolution, as I am losing my patience with the ongoing delays.
Thank you for your attention to this matter, and I look forward to your prompt response.
Best regards,
KG
Keegan G's update25 Sept 2024, 12:00
Reviewer Update
Dear Defy Team,
I hope this message finds you well.
I am writing to remind you that today is the 25th of September, and I am still awaiting feedback regarding my previous inquiries. I wanted to bring to your attention that I visited the Hirsh store last week Friday at my own expense and found a replacement fridge that is also a Defy product.
I would greatly appreciate it if someone could call me back to provide a resolution, as I am losing my patience with the ongoing delays.
Thank you for your attention to this matter, and I look forward to your prompt response.
Best regards,
I hope this message finds you well.
I am writing to remind you that today is the 25th of September, and I am still awaiting feedback regarding my previous inquiries. I wanted to bring to your attention that I visited the Hirsh store last week Friday at my own expense and found a replacement fridge that is also a Defy product.
I would greatly appreciate it if someone could call me back to provide a resolution, as I am losing my patience with the ongoing delays.
Thank you for your attention to this matter, and I look forward to your prompt response.
Best regards,
Defy Appliances's replyOfficial
25 Sept 2024, 14:22Good day Keegan,
All involved teams have advised and provided you with resolution on the issue. If you are not satisfied with this outcome, you can refer the matter to the CGSO for review.
Warm Regards, Customer Care TeamDefy Appliances (Pty) Ltd
All involved teams have advised and provided you with resolution on the issue. If you are not satisfied with this outcome, you can refer the matter to the CGSO for review.
Warm Regards, Customer Care TeamDefy Appliances (Pty) Ltd
Defy Appliances's reply25 Sept 2024, 14:22
Official
Good day Keegan,
All involved teams have advised and provided you with resolution on the issue. If you are not satisfied with this outcome, you can refer the matter to the CGSO for review.
Warm Regards, Customer Care TeamDefy Appliances (Pty) Ltd
All involved teams have advised and provided you with resolution on the issue. If you are not satisfied with this outcome, you can refer the matter to the CGSO for review.
Warm Regards, Customer Care TeamDefy Appliances (Pty) Ltd
KG
Keegan G's updateReviewer Update
25 Sept 2024, 14:28Dear Defy Team,
I hope this message finds you well.
I kindly request proof that someone from your department made contact with me regarding our ongoing issue and provided a resolution. My wife spoke to a consultant from Hirsh today, who mentioned that they attempted to reach out to Defy but received no response.
I would appreciate your prompt attention to this matter, as it is important for us to have clarity and transparency in this process. It is crucial that we avoid any misinformation, especially on social media platforms.
Thank you for your cooperation.
I hope this message finds you well.
I kindly request proof that someone from your department made contact with me regarding our ongoing issue and provided a resolution. My wife spoke to a consultant from Hirsh today, who mentioned that they attempted to reach out to Defy but received no response.
I would appreciate your prompt attention to this matter, as it is important for us to have clarity and transparency in this process. It is crucial that we avoid any misinformation, especially on social media platforms.
Thank you for your cooperation.
KG
Keegan G's update25 Sept 2024, 14:28
Reviewer Update
Dear Defy Team,
I hope this message finds you well.
I kindly request proof that someone from your department made contact with me regarding our ongoing issue and provided a resolution. My wife spoke to a consultant from Hirsh today, who mentioned that they attempted to reach out to Defy but received no response.
I would appreciate your prompt attention to this matter, as it is important for us to have clarity and transparency in this process. It is crucial that we avoid any misinformation, especially on social media platforms.
Thank you for your cooperation.
I hope this message finds you well.
I kindly request proof that someone from your department made contact with me regarding our ongoing issue and provided a resolution. My wife spoke to a consultant from Hirsh today, who mentioned that they attempted to reach out to Defy but received no response.
I would appreciate your prompt attention to this matter, as it is important for us to have clarity and transparency in this process. It is crucial that we avoid any misinformation, especially on social media platforms.
Thank you for your cooperation.
Defy Appliances's replyOfficial
25 Sept 2024, 16:33Good day Keegan,
The retailer store advised on options during your visit- kindly make a choice so the retailer team can resolve promptly.
Defy management already granted authorisation from our end for your unit.
Warm Regards, Customer Care TeamDefy Appliances (Pty) Ltd
The retailer store advised on options during your visit- kindly make a choice so the retailer team can resolve promptly.
Defy management already granted authorisation from our end for your unit.
Warm Regards, Customer Care TeamDefy Appliances (Pty) Ltd
Defy Appliances's reply25 Sept 2024, 16:33
Official
Good day Keegan,
The retailer store advised on options during your visit- kindly make a choice so the retailer team can resolve promptly.
Defy management already granted authorisation from our end for your unit.
Warm Regards, Customer Care TeamDefy Appliances (Pty) Ltd
The retailer store advised on options during your visit- kindly make a choice so the retailer team can resolve promptly.
Defy management already granted authorisation from our end for your unit.
Warm Regards, Customer Care TeamDefy Appliances (Pty) Ltd
KG
Keegan G's updateReviewer Update
25 Sept 2024, 18:25Urgent Assistance Required Regarding Fridge Replacement
Dear Defy Team,
I hope this message finds you well. I am reaching out to express my frustration regarding the options provided to me for replacing my fridge. The only alternatives offered were a cheaper fridge, the same model, or something of similar value. I find this selection quite limited and unsatisfactory.
Last week Friday, I drove from Umhlanga to Ballito, enduring 45 minutes of traffic only to be informed of these options at the store. It would have been far more efficient to discuss these alternatives over the phone prior to my visit.
I had hoped to upgrade to a different and more superior Defy fridge; however, I was informed that it has been discontinued. Additionally, I was supposed to receive a call from a manager at Defy to discuss my concerns, but this has not happened yet.
I would appreciate your prompt attention to this matter, as my experience thus far has left me quite unhappy. If this issue is not resolved satisfactorily, I may have no choice but to escalate my complaint to the ombudsman.
Regards
Dear Defy Team,
I hope this message finds you well. I am reaching out to express my frustration regarding the options provided to me for replacing my fridge. The only alternatives offered were a cheaper fridge, the same model, or something of similar value. I find this selection quite limited and unsatisfactory.
Last week Friday, I drove from Umhlanga to Ballito, enduring 45 minutes of traffic only to be informed of these options at the store. It would have been far more efficient to discuss these alternatives over the phone prior to my visit.
I had hoped to upgrade to a different and more superior Defy fridge; however, I was informed that it has been discontinued. Additionally, I was supposed to receive a call from a manager at Defy to discuss my concerns, but this has not happened yet.
I would appreciate your prompt attention to this matter, as my experience thus far has left me quite unhappy. If this issue is not resolved satisfactorily, I may have no choice but to escalate my complaint to the ombudsman.
Regards
KG
Keegan G's update25 Sept 2024, 18:25
Reviewer Update
Urgent Assistance Required Regarding Fridge Replacement
Dear Defy Team,
I hope this message finds you well. I am reaching out to express my frustration regarding the options provided to me for replacing my fridge. The only alternatives offered were a cheaper fridge, the same model, or something of similar value. I find this selection quite limited and unsatisfactory.
Last week Friday, I drove from Umhlanga to Ballito, enduring 45 minutes of traffic only to be informed of these options at the store. It would have been far more efficient to discuss these alternatives over the phone prior to my visit.
I had hoped to upgrade to a different and more superior Defy fridge; however, I was informed that it has been discontinued. Additionally, I was supposed to receive a call from a manager at Defy to discuss my concerns, but this has not happened yet.
I would appreciate your prompt attention to this matter, as my experience thus far has left me quite unhappy. If this issue is not resolved satisfactorily, I may have no choice but to escalate my complaint to the ombudsman.
Regards
Dear Defy Team,
I hope this message finds you well. I am reaching out to express my frustration regarding the options provided to me for replacing my fridge. The only alternatives offered were a cheaper fridge, the same model, or something of similar value. I find this selection quite limited and unsatisfactory.
Last week Friday, I drove from Umhlanga to Ballito, enduring 45 minutes of traffic only to be informed of these options at the store. It would have been far more efficient to discuss these alternatives over the phone prior to my visit.
I had hoped to upgrade to a different and more superior Defy fridge; however, I was informed that it has been discontinued. Additionally, I was supposed to receive a call from a manager at Defy to discuss my concerns, but this has not happened yet.
I would appreciate your prompt attention to this matter, as my experience thus far has left me quite unhappy. If this issue is not resolved satisfactorily, I may have no choice but to escalate my complaint to the ombudsman.
Regards
Defy Appliances's replyOfficial
26 Sept 2024, 08:34Good day Keegan,
You can refer to your warranty terms and conditions: if you qualify for a replacement then a equivalent unit will be provided.
As previously advised, management has granted authorisation on the case and we advise going to the retailer to finalise your exchange as resolution has been given.
If you are not satisfied with this outcome, you can refer the matter to the CGSO for review.
Warm Regards, Customer Care TeamDefy Appliances (Pty) Ltd
You can refer to your warranty terms and conditions: if you qualify for a replacement then a equivalent unit will be provided.
As previously advised, management has granted authorisation on the case and we advise going to the retailer to finalise your exchange as resolution has been given.
If you are not satisfied with this outcome, you can refer the matter to the CGSO for review.
Warm Regards, Customer Care TeamDefy Appliances (Pty) Ltd
Defy Appliances's reply26 Sept 2024, 08:34
Official
Good day Keegan,
You can refer to your warranty terms and conditions: if you qualify for a replacement then a equivalent unit will be provided.
As previously advised, management has granted authorisation on the case and we advise going to the retailer to finalise your exchange as resolution has been given.
If you are not satisfied with this outcome, you can refer the matter to the CGSO for review.
Warm Regards, Customer Care TeamDefy Appliances (Pty) Ltd
You can refer to your warranty terms and conditions: if you qualify for a replacement then a equivalent unit will be provided.
As previously advised, management has granted authorisation on the case and we advise going to the retailer to finalise your exchange as resolution has been given.
If you are not satisfied with this outcome, you can refer the matter to the CGSO for review.
Warm Regards, Customer Care TeamDefy Appliances (Pty) Ltd