1 reviews | Active since Jan 2023
Defy Fridge
I bought a Defy fridge at Game in 2019 which had 5 years warranty, in 2020 beginning of the year the top part of the fridge started freezing. I called defy and they sent someone to come fix the fridge. In 2022 end of January/ beginning of February the whole fridge was not working, it was not cold. I reported the fridge, a technician was sent to inspect and fix the fridge, they said the compressor is dead and must be replaced. In September 2022 the fridge started freezing the top par again, they sent a technician after I reported in to fixed it. Two days after fixing it, the compressor died again. I called Defy and reported it, I also asked them to replace the fridge as it is always breaking down. I sent them the POP as they requested, they sent a technician to fix it and never replaced it. The lady I spoke to said if it gives another problem, I must communicate with her directly. End of November 2022 the top part of the fridge was not cold, I called Defy to report it and also sent an email to the lady I spoke to previously as she mentioned that if it gives me more problems, I must inform her. She did not respond to my emails, defy sent a technician to fix the fridge who only filled the gas. 5 January 2023 the fridge was not working again, both top and bottom part were not cold. I called Defy to report the fridge, I also sent an email to lady I spoke to previously. She told me they will send a technician. A technician came to look at the fridge, the inspection did not even take 5 minutes after I stayed the whole day waiting for them and did not go to work. The technician says the gas is leaking and the compressor needs to be replaced again for the third time. am waiting to hear if this time they are going to replace the fridge or they are just going to fix it so that it will break down again after a few months or weeks. I will never buy defy appliances ever again or even refer a friend or family member to buy their appliances. They can see that their product is faulty since it keeps on breaking down.
We will escalate the above to the Respective Regional Manager for further inquiry.
We will escalate the above to the Respective Regional Manager for further inquiry.
